Learning Lab Search Results

High Reliability in Healthcare: Creating the Culture and Mindset for Patient Safety

Published June 07, 2017

Achieving zero patient harm – the ultimate goal of high reliability – is a fundamental imperative for healthcare leaders. While recent research estimates that medical error is the third-leading cause of death in the U.S., high-performing organizations are beginning to demonst...

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Nurses Week 2018

Published May 04, 2018

Join Rich Bluni, RN, as we celebrate Nurses Week 2018. Rich shares some great ideas to find the good in even the toughest days and focus on positivity. Get ready to cast a bubble of happiness around you!

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Accountability Tools

Published June 17, 2009

When a Never Event happens, we often learn after the fact that evidence-based policies and procedures were in place, but they were not implemented for the particular patient who experienced the event.

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Communication with Patients about the HCAHPS Survey

Published January 31, 2013

According to HCAHPS guidelines certain types of promotional communications (either oral or written) are not permitted since they may introduce bias in the survey results. Studer Group© recommends discussing this with the corporate compliance officer to ensure alignment with t...

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HCAHPS Responsiveness of Staff Exercise

Published January 31, 2013

HCAHPS - Responsiveness of Staff Exercise ( Click Here to Download ) WHAT : Activity WHO PARTICIPATES : Senior Team OBJECTIVES : Increase Urgency of Call lights, Improve awareness of HCAHPS Responsiveness of Staff, HCAHPS Nurse Communication, Likelihood to Recommend...

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Key Words Linked to HCAHPS Composites

Published January 31, 2013

Best practices and key words by composites for the HCAHPS survey.

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Cascading Information

Published February 18, 2013

Communicating to staff/providers what is learned at the LDI is important to help connect the dots of why leaders were away. We call this "cascading" information to others in the organization. This document provides tips for cascading information to staff and providers.

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Adult Learning Principles

Published February 18, 2013

Start every LDI session with a review of the important habits that set the stage for the day. Create a slide to be reviewed at the beginning of every LDI. It should also be included in the evaluation; each participant should be asked to rate themselves as an adult learner. It ...

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CEO Communication to Employees

Published February 18, 2013

CEOs can send a communication to all employees to connect and communicate key learning and actions from the leadership development sessions. Use this as a sample to create your own communication for your organization.

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Skill Set Matrix

Published February 18, 2013

This resource lists foundational leadership skills identified by Studer Group. The executive team can use this diagnostic tool to assess the skills level of each leadership group, which can help to determine LDI content as learning is aligned to the organizational outcomes of ...

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