Learning Lab Search Results

Leader Rounding with Internal Customers Toolkit

Published September 18, 2014

This page contains links to downloadable resources contained in the Leader Rounding on Internal Customers Toolkit as well as relevant videos and articles. Content includes leading practices related to the why behind support service rounding, determining competency, guidelines...

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Care Transition Calls: Discharge in the Acute Care Setting Toolkit

Published July 24, 2014

This page contains links to downloadable resources contained in the Post Visit Calls Toolkit as well as relevant videos and articles. Content includes leading practices related to attempt and contact rates for a variety of units within a hospital, tracking logs, verifying com...

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Employee Forums: General Things to Consider (8 Minutes)

Published August 29, 2016

In this 8 minute video, Bob Murphy discusses the fundamentals of Employee Forums and tips for customization at your organization.

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Employee Forums: Visibility (3 minutes)

Published August 29, 2016

In this 3 minute video, Bob Murphy discusses the importance of senior leadership visibility and how to maximize this via Employee Forums.

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Employee Forums: Attendance (3 minutes)

Published August 29, 2016

In this 3 minute video, Bob Murphy discusses best practices and tips for driving Employee Forum staff attendance.

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Employee Forums: Q&A Management (3 minutes)

Published August 29, 2016

In this 3 minute video, Bob Murphy provides best practices for managing the "question and answer" portion of the Employee Forum, including the establishment of ground rules.

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Employee Forums: Evaluation (5 minutes)

Published August 29, 2016

In this 5 minute video, Bob Murphy describes the Employee Forum evaluation process and key tips for collecting valuable feedback through these evaluations.

Access Level: Premium/Partner