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Crosswalk: Value Based Purchasing and Employee Roles

Published June 10, 2013

Views 233

Improving results in the value-based purchasing bundle is dependent on all staff, both clinical and non-clinical, across the care continuum. Each person can play a role to maximize patient and family experience and exceed expectations in service and quality. Use this crosswalk...

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Post-Visit Calls - Hardwiring and Impact on an Organization

Published March 05, 2012

Views 497

In this 8-minute video the Medical University of South Carolina demonstrates how to fit post-visit phone calls into the daily schedule, key questions to ask, how to get staff participation and the organization’s positive results.

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Leadership Tip - What's My Role

Published December 03, 2013

Views 203

Studer Group Coach Jackie Gaines offers her “tip of the month.”

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Using the Centralized Post Visit Call Model & Discharge Lounge to Reduce Readmissions

Published June 14, 2015

Views 288

Regional One Health has implemented a centralized Post Visit Call model to improve patient satisfaction and dramatically reduce readmissions. Learn the critical elements of an effective centralized Post Visit Call model, including the development and implementation of the busi...

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It's Not Just About Discharge: The Other Transitions of Care

Published June 21, 2017

Views 7113

Often, the focus of transitions of care is solely on the discharge process. While it is important to get that step right, there are other transitions our patients face that require diligence to ensure we give our patients what they need.

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Care Transition Call Vignettes

Published October 01, 2014

Views 335

Evidence shows when patients receive post-acute, diagnosis specific phone calls, organizations have the opportunity to prevent adverse outcomes, reinforce compliance with discharge instructions, reduce preventable readmissions, and improve overall patient perception of qualit...

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COACHING MINUTE: Care Transitions Calls Remove Barriers to Patient Compliance

Published June 08, 2018

Views 4183

In this Coaching Minute, Tonia Breckenridge explains why it's so important to consistently complete care transition calls to home health patients.

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Medicare Spending Per Beneficiary: Becoming More Efficient and Effective

Published January 05, 2015

Views 0

The most notable change from the FY 2014 to FY 2015 Centers for Medicare and Medicaid Services (CMS) Value-Based Purchasing ruling is the addition of the Efficiency domain. CMS proposed the addition of the Efficiency domain to examine all Medicare (Part A and Part B) spending,...

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Care Transition Calls: Discharge in the Acute Care Setting Toolkit

Published July 24, 2014

Views 3484

This page contains links to downloadable resources contained in the Post Visit Calls Toolkit as well as relevant videos and articles. Content includes leading practices related to attempt and contact rates for a variety of units within a hospital, tracking logs, verifying com...

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Managing Bundled Payments with Care Transition Calls

Published April 24, 2017

Views 3657

Learn how care transition calls can help hospitals coordinate patient care and manage the additional accountability that the bundled payment model demands. 

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