Learning Lab Search Results

Video: Discharge Information (7 minutes)

Published January 31, 2014

Kathy Becker, Studer Group Coach, discusses the importance of planning for a patient’s discharge at the time of admission. Prepare the patient for discharge from day one by using the “D” (for duration) of AIDET ® , applying the teach back method, and by focusing discussion du...

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Sending Them Home Prepared: Well-Executed Discharge Instructions and the Patient Experience

Published February 01, 2012

In this one hour webinar you will learn how a well-executed discharge instruction process, matched with a post-visit phone call, will drive lasting impact on clinical outcomes, reduce readmissions, and improve HCAHPS results.

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Centralized Discharge Call Center and Physician-Led Post-Visit Phone Calls

Published June 01, 2012

Join Quint Studer as he introduces Studer Group's high performing partner, Greenville Hospital System, and their approach to centralizing the post-visit call process. Since hardwiring their post-visit call process, Greenville Hospital System has seen a decrease in re-admissio...

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CMS Proposes Discharge Planning Rule for Hospitals

Published January 25, 2016

On October 29, 2015, Centers for Medicare & Medicare Services (CMS) proposed a new rule that would require hospitals to have a comprehensive discharge process and plan in place for all patients. The purpose of the proposed rule is to engage patients in their plan of care, both...

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What Right Looks Like: Care Transition Call Post-Discharge

Published October 01, 2014

This vignette shows “What Almost Right Looks Like” for a Care Transition Call after the patient is discharged from the hospital. The questions asked during this call are examples of a typical post-discharge call script for heart failure. The patient also recognizes two mem...

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What Right Almost Looks Like: Care Transition Call Post-Discharge Opportunity Around AIDET®

Published October 01, 2014

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What Right Looks Like: Care Transition Call Post-Discharge Clinical Catch

Published October 01, 2014

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COACHING MINUTE: Diagnosing Your Current Care Transitions Process

Published May 15, 2018

Effective care transitions have been shown to reduce medical errors and readmission rates in key patient populations. In this article, care transitions expert, Diana Topjian, suggests three questions to help diagnose your current process.

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What Right Looks Like: Care Transition Call After an Outpatient Procedure Poor Discharge Instructions

Published October 01, 2014

This vignette shows “What Right Looks Like” for a Care Transition Call after an outpatient procedure. The patient’s mother indicates that her discharge instructions were not clear, and the caller is able utilize a feature within Studer Group’s Patient Call Manager℠ to revi...

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Transitions of Care: Moving from Acute Care to Home with Comprehensive Care Plans

Published June 21, 2017

Did you know that the scale for responses in the Transitions of Care is different from other HCAHPS domains? Learn the right questions to ask to develop a comprehensive care plan that captures the preferences, understanding and responsibilities of the patient and caregiver aft...

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