Learning Lab Search Results

What Right Looks Like: highmiddlelow Leader Preparation Conversation

Published October 03, 2016

In this 8-minute video, a leader meets with her supervisor to discuss and prepare for her highmiddlelow conversations.

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Support Department Leader Rounding with Patients: What Right Looks Like (3 minutes)

Published October 03, 2016

In this 3-minute video, a manager of physical therapy rounds on a patient to validate that her staff is consistently demonstrating the AIDET ® behaviors.

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Video: Bedside Shift Report for Patient Care Technician - What Right Looks Like

Published December 22, 2014

In this video, an oncoming patient care technician and off-going patient care technician demonstrate an ideal Bedside Shift Report conversation. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with yo...

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What Right Looks Like Video Series: Conducting a Telehealth Visit

Published May 08, 2020

Video roleplays to assist healthcare providers to create a compassionate connection with patients via telehealth and conduct an effective telehealth appointment.

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Care Transition Call Vignettes

Published October 01, 2014

Evidence shows when patients receive post-acute, diagnosis specific phone calls, organizations have the opportunity to prevent adverse outcomes, reinforce compliance with discharge instructions, reduce preventable readmissions, and improve overall patient perception of qualit...

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Video: Validating AIDET for Reception - What Right Looks Like (3 Minutes)

Published May 22, 2015

In this three-minute video, AIDET at the reception desk is demonstrated while being validated by a leader. The leader then provides coaching feedback on the employee's strengths and opportunities for improvement, as well as the details regarding how she will follow-up. Please...

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What Right Looks Like: highmiddlelow Performance Conversation: Low Performer (Clinical Setting)

Published October 03, 2016

In this 3-minute video, a leader conducts a low performer conversation with a clinical employee.

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Video: What Right Looks Like - AIDET® Five Fundamentals of Patient Communication - Outpatient Registration (2 minutes)

Published March 12, 2013

In this 2 minute vignette staff in outpatient registration checks in a patient for a procedure. Download the AIDET® Video Participant Guide If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your...

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Video: What Right Looks Like - Rounding on Patients Skills Lab (6 minutes)

Published April 11, 2013

Video Length: 6 minutes Skills labs allow healthcare organizations to behaviorally rehearse a tactic to improve patient care and processes. A skill lab allows an organization to see the tactic done right without having to experiment on a patient in real time. In this video ...

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What Right Looks Like: Employee Selection: Peer Interviewing and Behavioral-Based Interviewing

Published February 11, 2015

Employee selection refers to the process by which applicants are screened, interviewed, and either selected, or rejected, from an organization’s process to fill a position. The selection process involves three key steps, each of which utilizes behavioral-based interviewing (B...

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