Learning Lab Search Results

What Right Looks Like: Care Transition Call After an Outpatient Procedure Poor Discharge Instructions

Published October 01, 2014

This vignette shows “What Right Looks Like” for a Care Transition Call after an outpatient procedure. The patient’s mother indicates that her discharge instructions were not clear, and the caller is able utilize a feature within Studer Group’s Patient Call Manager℠ to revi...

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Nurse Leader Rounding: What Right Looks Like

Published January 12, 2015

In this demonstration of “What Right Looks Like,” Vikki, the nurse leader, effectively utilizes AIDET to frame her time with the patient, manage up the care team. and elicit constructive feedback for the unit around their focus areas. She also leverages the patient care board ...

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Video: What Right Looks Like: Leader Rounding with Internal Customers, Customer Does Not Have Time for Round

Published March 30, 2015

In this one-minute video, a leader demonstrates how to handle a situation when an internal customer does not have the time to be rounded on. He reschedules the round and communicates the importance of having dedicated time to connect so that he can provider her team with bett...

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What Right Looks Like: Coaching Conversation after Leader Validation of Care Transition Call Competency

Published October 01, 2014

This vignette shows “What Right Looks Like” for a coaching conversation after a leader observes an employee making a care transition call. Note the leader offers positive feedback before suggesting 1-2 behaviors on which to improve. The leader also ends the conversation with a...

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What Right Looks Like: Leader Rounding with Employees: Leader Asks Probing Questions to Dig Deeper Into Employee’s Responses (7 Minutes)

Published April 20, 2015

In demonstration of “What Right Looks Like,” the leader holds a round with an employee who is not as engaged in the conversation. The leader must ask clarifying and probing questions to elicit the information she desires. If you are watching this video as part of an assignme...

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Video: Bedside Shift Report - What Right Looks Like

Published December 22, 2014

In this video, an oncoming nurse and off-going nurse demonstrate an ideal Bedside Shift Report conversation. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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What Right Almost Looks Like: Care Transition Call Post-Discharge Opportunity Around AIDET®

Published October 01, 2014

This vignette shows “What Almost Right Looks Like” for a Care Transition Call after the patient is discharged from the hospital. The questions asked during this call are examples of a typical post-discharge call script for heart failure. Please note that opportunity exists...

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What Right Looks Like: Provider Encounter with an Existing Patient (Type II Diabetes) 18 minutes

Published September 18, 2014

During this role play, the provider is holding an office visit with an existing patient who is showing early signs of developing Type II Diabetes. After watching this video, consider the following questions: What opportunities for improvement exist during this patient enco...

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What Right Looks Like: Provider Encounter with a New Patient (15 minutes)

Published September 18, 2014

In this role play, the provider is holding an office visit with a new patient who is a healthy college student. After watching this video, consider the following questions: What opportunities for improvement exist during this patient encounter? How does this provider’s sh...

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What Right Looks Like: Hospitalist Repeat Encounter (4 Minutes)

Published January 05, 2017

In this 4-minute video, a hospitalist uses the AIDET Plus the Promise SM framework to communicate with a patient during a follow up encounter with her. Studer Group would like to thank Medical City Denton for their collaboration in creating this video.

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