Learning Lab Search Results

The Nine Principles ^® Framework

Published January 28, 2022

The Nine Principles ® Framework creates a roadmap of behaviors and expectations for developing a success-based culture that are consistently present in high-performing organizations.

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Leading Practices for Driving Physician Engagement

Published November 14, 2016

Physicians are keen observers by nature, due to their professional training. In their patients, they look for patterns of health and disease. In their leaders, they look for evidence that they can trust them to create and sustain a practice environment that consistently suppo...

Insights and Thought Leadership

Published September 21, 2021

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A Culture o High Performance Discussion Questions

Published November 30, 2021

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Video: Building Patient Trust with AIDET® - Overview (7 Minutes)

Published March 13, 2013

Building Patient Trust with AIDET® is ideal for training staff, leaders and physician groups on how to use the key communication steps of AIDET®: Acknowledge, Introduce, Duration, Explanation and Thank You. Participants will learn the what, why and how of reducing patient anx...

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Leader Rounding with Internal Customers Toolkit

Published September 18, 2014

This page contains links to downloadable resources contained in the Leader Rounding on Internal Customers Toolkit as well as relevant videos and articles. Content includes leading practices related to the why behind support service rounding, determining competency, guidelines...

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Medical Practice Toolkit: Managing Waits and Delays

Published July 28, 2014

Medical Practice Toolkit: Managing Waits and Delays ( DOWNLOAD THE ENTIRE TOOLKIT ) Medical Practice Managing Waits and Delays Guidelines and Key Words Medical Practice Managing Waits and Delays Standard Medical Practice Rounding in the Reception Area Guidelines and ...

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Partner Spotlight: Baptist Health South Florida ‘Curb to Curb’ Cultural Competency Training Video

Published June 02, 2015

Studer Group loves to celebrate our partners' outstanding work! Baptist Health South Florida has created this video to train their staff on cultural inclusion and competence. During the video, a patient and his family experience staff at various junctures of a visit; in...

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Take Rounding with Employees to the Next Level: Rounding with Added Relevance

Published February 23, 2017

These videos demonstrate how leaders intentionally use Employee Rounding to communicate about current topics, promoting individualized feedback about relevant aspects of prominent issues in their department. By leveraging the factors of engagement, leaders gain valuable in...

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How Organizations Can Use the Nine Principles Framework to Support a Culture of Employee Engagement

Published April 19, 2022

The pathway to achieving excellence is not accidental or mysterious. The organizations that not only achieve but also sustain success share nine principles in common.

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