Learning Lab Search Results

Partner Spotlight: Baptist Health South Florida ‘Curb to Curb’ Cultural Competency Training Video

Published June 02, 2015

Studer Group loves to celebrate our partners' outstanding work! Baptist Health South Florida has created this video to train their staff on cultural inclusion and competence. During the video, a patient and his family experience staff at various junctures of a visit; in...

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Best Practices to Help You Communicate with Your Team

Published March 28, 2010

Skillful communication empowers you to align staff behavior and move your culture forward. In order to improve performance, everyone in an organization must clearly understand the goals you’re trying to reach and the actions required to get there. Then and only then will y...

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Video: Physician Must Haves®: AIDET® (10 minutes)

Published March 07, 2014

A physician’s use of AIDET® will greatly enhance the communication framework they use with patients. Utilizing AIDET® effectively will reduce patient anxiety and manage the entire care team’s experience up. Visit Quint's other videos on Physician Must Haves®: Physician Mu...

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Communication Boards - Using the Five Pillars of Excellence

Published March 01, 2009

Every department should have its own up-to-date communication board. It should include information on the external environment, changes that are being made in order to respond to it, relevant articles, and updates on how well the organization is doing with patient care. This ...

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Celebrating What’s RIGHT in Healthcare

Published June 08, 2017

What's Right in Health Care® is Studer Group's annual conference on leading practices. The spotlight is on high-performing healthcare organizations that are making major clinical and operational improvements, and sustaining these results over time. Get a glimpse of what happen...

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Care Transition Calls: Discharge in the Acute Care Setting Toolkit

Published July 24, 2014

This page contains links to downloadable resources contained in the Post Visit Calls Toolkit as well as relevant videos and articles. Content includes leading practices related to attempt and contact rates for a variety of units within a hospital, tracking logs, verifying com...

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Participant Training Guide - AIDET® Five Fundamentals of Patient Communication

Published March 13, 2013

This training guide supplements the AIDET ® : Five Fundamentals of Patient Communication video. This guide is divided into five sections to allow training to take place in a modular format.

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Rules for Developing Effective Leader Goals

Published November 30, 2015

One of the most effective methods for sustaining organizational success is to have leader evaluations tied to goals. The challenge is to have leaders develop effective key goals for their areas of responsibility. This article by Studer Group expert Bill Bielenda will provide y...

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The E-Factor: Discussion Questions

Published November 30, 2021

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When a Nurse is the Patient: A Lesson in Empathy and Communication

Published February 08, 2017

When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.

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