Learning Lab Search Results

Why patient engagement matters

Published December 13, 2016

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In the article, "Why patient engagement matters", written and published by HC Pro, contributors discuss why engagement matters, benefits of engagement and the Patient Activation Measure (PAM) survey as a recommended tool for measuring engagement.

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CG CAHPS 101: Three High Impact Tactics for Better Results - Registration

Published June 24, 2015

Views 296

Matthew Bates, Studer Group Senior Leader, begins with a practical overview of the Clinician and Groups Consumer Assessment of Healthcare Provider and Systems (CG CAHPS) survey. What types of surveys are out there? What are the survey questions? How do they affect clinicians? ...

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The Real Cost of Emergency Department Physician Turnover

Published January 25, 2016

Views 8760

According to a May 2015 poll released by the American College of Emergency Physicians , three-quarters of the more than 2,000 physicians surveyed reported higher emergency visits from the previous year 1 . In an already fast-paced and at times, stressful environment, this in...

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Engaging the Workforce: Best Practices from JPS Health Network

Published August 10, 2017

Views 5739

Since taking over as president and CEO of JPS Health Network in 2009, Robert Earley has focused on three simple rules: Own it. Seek Joy. Don't be a jerk. The result? A cultural transformation in which employee engagement has increased to the 91st percentile and patient satisf...

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Evidence-Based Leadership: The Operating System & Apps for Health System Improvement

Published October 18, 2016

Views 4520

Discover a proven framework to build sustainable cultures while consistently delivering a great patient experience with the highest-quality outcomes and improving alignment and accountability.

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Studer Group to Present on the Value of Customer Service at ABQAURP

Published March 27, 2014

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ABQAURP welcomes Mr. Craig Deao, a Senior Leader with Studer Group, as distinguished faculty for the annual conference.

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HCAHPS - It's All About Quality

Published June 01, 2012

Views 258

There is a clear connection between quality and patient satisfaction. HCAHPS has elevated our attention to delivering patient- centered care. Historically, some have considered patient satisfaction "soft" or a "nice to have." Never has this been less true than it is to...

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Video: Voice of the Customer (20 minutes)

Published February 07, 2014

Views 251

What does quality look like through the eyes of our patients, employees, physicians, and community? Lynne Cunningham discusses the importance of considering 'voice of customer' to improve outcomes across the board.

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Hardwiring Excellence: Discussion Questions

Published March 02, 2022

Views 141

This document is designed to help facilitate thought provoking discussion around the book, “Hardwiring Excellence”. The questions are aligned by the eleven Chapters within the book. Each question is written to spark meaningful discussion, thoughts and learning as well as prov...

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Medical Practice Toolkit Landing Page

Published August 14, 2015

Views 3302

This page contains all Studer Group Medical Practice Toolkits and the resources contained within. Medical Practice Toolkit: AIDET® AIDET® is an acronym that stands for Acknowledge, Introduce, Duration, Explanation, and Thank You. AIDET® is a communication framework...

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