Learning Lab Search Results

CG CAHPS At-A-Glance

Published June 08, 2015

At Studer Group, we believe exceptional patient experiences are dependent on an organization’s ability to deliver high-quality, patient-centered care. One of the ways a patient’s perception of quality care is represented is through Clinician and Group Consumer Assessment of He...

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Team Champions and Descriptions Document

Published August 20, 2014

A comprehensive collection of all team and key role descriptions

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Video: M in the Box℠ Tutorial and Vignettes (30 seconds)

Published October 03, 2013

Join Cathy Grubbs as she describes M in the Box℠, a powerful tool to utlilize when patients are given new medicines. This brief video includes 2 vignettes as well, one that shows "what right looks like" when a new medicine is given to a patient, and the other when reviewed...

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AIDET® Vignettes: Anesthesia

Published October 15, 2014

AIDET® is an acronym that stands for Acknowledge, Introduce, Duration, Explanation, and Thank You. AIDET® is a communication framework that: Improves patient and customer perception of their care or the service they receive Helps reduce their anxiety (thus improving outco...

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It Starts in the ED: Why a Patient's "First Impression" Sets the Stage for HCAHPS Success

Published March 01, 2013

You might find it odd that we would zero-in on the Emergency Department when discussing an inpatient survey. But when you think about how your patients get to your hospital in the first place, it makes perfect sense. The Emergency Department is the major point of entry for t...

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Road Map to Success: How to Hardwire Excellence in the ED

Published July 10, 2011

In this white paper, we share three tactics to sustain excellence in the ED: Hourly Rounding®, AIDET® and post-visit phone calls. As a bonus, two additional tactics are highlighted - huddles and bedside report - that are highly effective in hardwiring communication for better ...

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AIDET Plus the Promise: What is "The Promise"? (3 Minutes)

Published June 02, 2015

In this three minute video, Cathy Grubbs discusses the addition of "The Promise" to the AIDET Framework.

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High-Performing Emergency Physician Leader Self-Test

Published August 04, 2015

Are you doing all that you can in your practice to improve the patient experience? Rate Yourself in terms of your behavior.“Never” indicates that it is not part of your usual practice and “Always” means it is a strongly hardwired and consistent behavior.

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Video: AIDET® Five Fundamentals of Patient Communication - Physician's Office (8 minutes)

Published March 12, 2013

In this 8 minute vignette Dr. Beeson uses all facets of AIDET ® and explains in his own words why communicating using AIDET can promote quality care. Download the AIDET® Video Participant Guide If you are watching this video as part of an assignment, please download t...

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Using Shift Huddles to Empower Leaders

Published April 13, 2016

As a coach with Studer Group, I have the honor of traveling all over the country and seeing the incredible work happening in our medical centers and clinics. Wherever I go, the passion and drive that I see in the healthcare community is the same – healthcare leaders want to c...

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