Learning Lab Search Results

Key Words at Key Times: AIDET® for Clinical Professionals elearning Module

Published March 06, 2015

This elearning module was created to teach and validate the following concepts: Identify the reasons to adopt AIDET ® Describe the connection between AIDET ® and the patient experience, AIDET ® and employee engagement, and employee engagement and patient experience Mat...

Access Level: Premium/Partner

Key Words at Key Times: AIDET® for Non-Clinical Professionals elearning Module

Published December 13, 2016

This elearning module was created to teach and validate the following concepts: Identify the reasons to adopt AIDET ® Describe the connection between AIDET ® and patient experience, AIDET ® and employee engagement, and employee engagement and patient experience Match b...

Access Level: Premium/Partner

Patient Feedback vs. Survey Results: Diagnose the Disconnect with Actionable Data

Published October 03, 2017

Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.

Access Level: Premium/Partner | Member | Public

Managing Drug Seeking Behaviors & Super Users in the Emergency Department

Published July 10, 2011

How to deal with patients exhibiting chronic pain or drug seeking behaviors for fewer complaints and better care.

Access Level: Premium/Partner

12 Takeaways from the Toronto Healthcare Leadership and Improvement Conference 2017

Published June 16, 2017

This year marks Studer Group Canada’s 10 th anniversary. We’ve grown rapidly – from working with a small group of healthcare organizations in 2007 to supporting a diverse network of more than 20 leading organizations today. Our partners range from small rural hospitals to lar...

Access Level: Premium/Partner | Member | Public

Video: Building Patient Trust with AIDET® - Staff Interactions (11 Minutes)

Published March 13, 2013

This vignette from the Building Patient Trust with AIDET ® video series follows Mr. Little, a patient with cancer, on his first appointment at Vanderbilt University Medical Center, as he interacts with staff from Registration, Radiology, and Thoracic Surgery Reception. Dr. ...

Access Level: Premium/Partner

Engagement Video Series

Published November 28, 2016

Only 30% of American employees are engaged in their job today. In this video series, Studer Group Senior Leader Craig Deao discusses the current state of engagement, what engagement is and why it matters, and more. Why Does Engagement Matter? Only 30% of Americans are eng...

Access Level: Premium/Partner

Making the Middle Count: Three Tools to Improve Throughput for a Better Patient Experience

Published January 23, 2015

Studer Group Coach, Angie Esbenshade, RN, MSN, MBA, NE-BC, discusses three ways in which dramatic improvements in middle flow, or examination-to-disposition time, can be driven by emergency department nursing leadership.

Access Level: Premium/Partner | Member | Public

COACHING MINUTE: 3 Tips to Prepare for ED-PECs

Published April 02, 2018

While we don’t have an official date that ED-PECs (Emergency Department Patient Experiences with Care) will go live, the time to prepare is now.

Access Level: Premium/Partner | Member | Public

Faculty Role Modeling to Improve Resident Communication with Patients

Published July 21, 2016

A critical point of differentiation for academic medical centers and teaching facilities is that residency faculty have a privilege and responsibility to prepare the next generation of physicians. The idea that residents adopt behaviors that their faculty role model “is an ex...

Access Level: Premium/Partner | Member | Public

Your search for "Patient Experience" returned 829 results

Studer Group Toolkits

Print Page