Learning Lab Search Results

Hourly Rounding®: 101

Published November 06, 2015

When Hourly Rounding ® is implemented effectively, a staff member visits each patient every hour during the day, and every two hours during the night. During these rounds, eight very specific behaviors are utilized that contribute to improved safety for patients and efficien...

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Keeping Patients and Staff Engaged during Renovations

Published September 16, 2016

During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.

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Video: What Right Looks Like - AIDET® Five Fundamentals of Patient Communication - Maternal and Infant Services Unit - EVS (2 minutes)

Published March 12, 2013

This 2 minute vignette an EVS employee, useing AIDET® to keep the patient informed while cleaning her room. In this video, she explains in her own words why using AIDET® is essential to providing quality patient care. Download the AIDET® Video Participant Guide . If you ar...

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Video: What Right Looks Like - AIDET® Five Fundamentals of Patient Communication - Inpatient Unit (5 minutes)

Published March 12, 2013

This 5 minute vignette from the AIDET® Five Fundamentals of Patient Communication video features a health care provider in the ambulatory setting, explaining in her own words why using AIDET ® is essential to quality patient care. Download the AIDET® Video Participant Guid...

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Patient Call Manager Implementation Team Role Descriptions

Published July 24, 2014

This one-page reference tool provides a description and list of responsibilities for the Patient Call Manager™ (PCM) Champion, Administrator, Report Writer, and Portal Administrator.

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The Current State of Engagement (7 minutes 30 seconds)

Published November 28, 2016

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What Right Looks Like Video Series: Conducting a Telehealth Visit

Published May 08, 2020

Video roleplays to assist healthcare providers to create a compassionate connection with patients via telehealth and conduct an effective telehealth appointment.

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OAS CAHPS At A Glance

Published April 29, 2016

OAS CAHPS will shift the outpatient perioperative landscape considerably. The survey aims to improve patient experiences at outpatient surgery departments and free-standing ambulatory surgery centers. This page was updated on 9/30/2016 to reflect a CMS change to the OAS CAHPS...

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Hourly Rounding® Simulator

Published March 15, 2016

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Video: What Right Looks Like - AIDET® Five Fundamentals of Patient Communication - Outpatient Lab (4 minutes)

Published March 12, 2013

In this 4 minute vignette a lab worker draws a patient's blood, explains the procedure and when the patient can expect results. She also explains in her own words how using AIDET ® can help ease a person's nervousness and reduce anxiety. Download the AIDET® Video Participa...

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