Learning Lab Search Results

Tips for Communicating with Patients about the CG CAHPS Survey

Published February 14, 2018

This one-sheet resource contains tips for communicating with patients about the CG CAHPS Survey, including parameters for key words to use and to stay away during interactions. To view more the Quality Assurance Guidelines on the ACO CAHPS site, please click here .

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100 Great Places to Work in Healthcare Named by Becker's Hospital Review and Becker's ASC Review

Published April 29, 2013

We would like to congratulate the organizations that were named “100 Great Places to Work in Healthcare” by Becker's Hospital Review and Becker's ASC Review . To the winning organizations and especially those organizations that are coached by Studer Group, thank you for you...

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Adult Learning Principles

Published February 18, 2013

Start every LDI session with a review of the important habits that set the stage for the day. Create a slide to be reviewed at the beginning of every LDI. It should also be included in the evaluation; each participant should be asked to rate themselves as an adult learner. It ...

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What Right Looks Like: A Provider Feedback Conversation Using the INVEST Framework (14 minutes)

Published July 02, 2015

In this demonstration of "What Right Looks Like," Dan Smith and Tony Schuster conduct a kickoff performance feedback conversation between physicians using Studer Group's Provider Feedback System and following the INVEST Communication Framework (Introduce, Narrate, Validate, Ex...

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Monthly Meeting Model

Published May 26, 2017

In this video, Kelly Dickey describes the Monthly Meeting Model as the opportunity for evaluating and developing your team and offers tips for preparing, structuring, and participating in an effective meeting.

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LEM Annual Steps

Published July 15, 2013

The LEM Annual Steps document walks you through how to utilize the Leader Evaluation Manager® throughout the year. Each level of leadership has a role in the accountability process, and this resource guides your LEM Administrators and Senior Leadership to maximize the LEM and ...

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Why Are Physicians So Burned Out, Anyway?

Published September 02, 2015

In his new book, Healing Physician Burnout, Quint Studer lays out the avalanche of industry changes that are crushing the life out of physicians. The good news? When we can understand what’s causing the problem, we can take the needed steps to address and alleviate it.

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Leader Rounding with Internal Customers Toolkit

Published September 18, 2014

This page contains links to downloadable resources contained in the Leader Rounding on Internal Customers Toolkit as well as relevant videos and articles. Content includes leading practices related to the why behind support service rounding, determining competency, guidelines...

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Monthly Meeting Model Job Aid (Using Leader Evaluation Manager)

Published June 22, 2020

The purpose of this resource is to help you understand the steps necessary to prepare for your Monthly Meeting Model using the standard Monthly Meeting Model agenda and the Leader Evaluation Manager.

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The Case for Care Continuum Leaders

Published September 20, 2018

As consumers are increasingly seeking healthcare outside the four walls of the hospital, an even greater emphasis has been placed on coordinating care. Interestingly, though, most organizations do not have horizontal leaders who are responsible for overseeing coordination betw...

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