Learning Lab Search Results

Urgency Emergency: 5 Ways CEOs Can Cure Complacent Hospitals (1)

Published March 20, 2013

The implication is clear: many organizations are suffering from a complacency epidemic at a time when urgency needs to be at an all-time high. The good news is organizations can prevent, reduce or cure complacency and get everyone's urgency levels more aligned. Mr. Studer of...

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Tools for Communicating in Times of High Stress

Published October 05, 2016

In times of high stress, Huron encourages partner organizations to leverage one of the Nine Principles®, Principle 8: Communicate at all Levels. Communicating the organization’s efforts during any situation helps keep leaders and employees in the loop about what is happening, ...

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AIDET Plus the Promise: Valet Example (Picking Up) One Minute

Published December 13, 2016

In this one-minute video, a valet employee (portrayed by Quint Studer) uses the AIDET Plus the Promise SM framework to communicate with a customer who is picking up her car.

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4 Areas of Focus to Accelerate Results Across Systems

Published February 24, 2017

Studer Group helps large healthcare systems to get results by focusing on 4 proven organizational strategies.

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Accelerate Leader Rounding: Combining Passion with Technology

Published September 16, 2016

The benefits of rounding are plentiful and can impact the entire organization. But we only see true transformation when leaders use the data and take action on what is captured. Learn how to combine passion with technology to take your rounding to the next level.

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Nurse Leader Rounding: Follow Up Round

Published January 12, 2015

In this video, a nurse leader follows up with a patient in the afternoon following a morning round. The nurse leader validates that the coaching conversation conducted with the nurse resolved the opportunities for improvement identified in the patient’s care. She completes the...

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What to Do if Your Boss is a Low Perfomer

Published March 14, 2013

Originally a blog written by Quint Studer, this article tackles one of the most common, yet difficult situations employees encounter: What do you do if your boss is the low performer? In this article Quint answers this question and provides tips including, taking an honest l...

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Video: Pain Management and Communication (25 minutes)

Published September 25, 2017

In summer 2017, CMS introduced modifications to the HCAHPS survey questions related to pain management, making a transition to a focus on communication about pain. In this video, Lisa Reich discusses the why for the change as well as offers tips for managing the transit...

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Strategies for Frequent Emergency Department Use

Published October 23, 2013

Studer Group's "Managing Drug-Seeking Behaviors & Super Users in the Emergency Department" whitepaper featured as a Quality Tool in this AHRQ article.

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Nurse Leader Rounding: Follow Up with Coaching around Pain Management

Published January 12, 2015

In this video, a nurse leader demonstrates a positive coaching conversation with a nurse on the subject of pain management. She compliments the nurse around the use of care boards, care plans, and patient involvement. If you are watching this video as part of an assignment, ...

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