Learning Lab Search Results

New Leader Core Competency Orientation

Published December 11, 2015

This document provides examples of resources that will help introduce a new leader to the fundamentals of Evidence-Based LeadershipSM. All underlined resources are hyperlinked to access via the Studer Group Learning Lab.

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The Great Employee Handbook Discussion Questions

Published November 30, 2021

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HCAHPS Survey Questions and Huron Tactics (from The HCAHPS Handbook 2)

Published June 18, 2015

This document crosswalks the questions that fall under each HCAHPS composite to the Studer Group tactics and behaviors that impact that question. It also provides the HCAHPS Handbook 2 page numbers that discuss each question and tactic.

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A Culture o High Performance Discussion Questions

Published November 30, 2021

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Turning the Tables on High Turnover with Peer Interviewing

Published May 22, 2017

St. David’s Georgetown had a problem with high turnover for new employees. By implementing and hardwiring Studer Group’s peer interviewing practice, they reduced their turnover rates from more than 20 percent to less than 10 percent.

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When a Nurse is the Patient: A Lesson in Empathy and Communication

Published February 08, 2017

When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.

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highmiddlelow^® toolkit

Published July 07, 2014

This page contains links to downloadable resources contained in the highmiddlelow® toolkit. Content includes leading practices related to the why behind highmiddlelow® performance conversations and how to hold each of the conversations as well as differentiate staff members, ...

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Leadership Tip - Organizational Change: Understanding Reactions

Published December 03, 2013

Studer Group Coach Jackie Gaines offers her “tip of the month.”

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Health Leadership, Change Management and Cultural Transformation

Published October 31, 2016

Learn what leaders from three Canadian healthcare organizations are doing to provide the best patient care - the starting point for organizational improvement.

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The Case for Care Continuum Leaders

Published September 20, 2018

As consumers are increasingly seeking healthcare outside the four walls of the hospital, an even greater emphasis has been placed on coordinating care. Interestingly, though, most organizations do not have horizontal leaders who are responsible for overseeing coordination betw...

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