Learning Lab Search Results

Leadership Skills That Get Results

Published April 02, 2017

Join Mark Noon, Studer Group speaker and coach, for an on-demand webinar that discusses the four elements of great leadership. Learn how to build engagement of your healthcare team, and how to achieve results through strong leadership.

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High Reliability in Healthcare: Creating the Culture and Mindset for Patient Safety

Published June 07, 2017

Achieving zero patient harm – the ultimate goal of high reliability – is a fundamental imperative for healthcare leaders. While recent research estimates that medical error is the third-leading cause of death in the U.S., high-performing organizations are beginning to demonst...

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LEM Leader Data Template

Published August 24, 2017

Use this template to submit your leader information when setting up Leader Evaluation Manager ® .

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10 Signs your Hospital-Physician Relationship Needs Attention

Published August 09, 2013

Quint Studer shares 10 signs of a hospital-physician relationship in need of repair and improvement in this Becker's Hospital Review article by Molly Gamble.

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3 Ways Leaders Can Ace Change Management

Published May 17, 2014

Quint Studer shares his tips for effectively managing change in this Becker's Hospital Review article.

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Driving Change: Studer Conference Patient Experience Lessons

Published April 25, 2016

Debbie Landers shares her experiences and learnings from Studer Conferences in Orlando, including lessons in leadership and phases of change. She outlines the four phases of change shared during one of the sessions and why leaders must lead by example when it comes to improvin...

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AIDET Plus the Promise: Transport Example (1 Minute)

Published December 13, 2016

In this one-minute video, a transport employee uses the AIDET Plus the Promise SM framework when communicating with a patient, including taking the time to manage up the organization's radiology team.

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Crosswalk: Value Based Purchasing and Employee Roles

Published June 10, 2013

Improving results in the value-based purchasing bundle is dependent on all staff, both clinical and non-clinical, across the care continuum. Each person can play a role to maximize patient and family experience and exceed expectations in service and quality. Use this crosswalk...

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Validation Matrix™ Administrative Set Up

Published April 24, 2017

Administrators play a key role in preparing Validation Matrix for users. This document instructs admins on setting up and maintaining Validation Matrix™ for their organizations.

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Own Your Future, or Be Disrupted by It: Themes from the Executive Summit on Healthcare Transformation

Published May 14, 2018

At the Executive Summit on Healthcare Transformation, presented by Studer Group and Huron February 20-21 in Orlando, senior executives representing the diversity of healthcare delivery converged to discuss the current state of the industry and what can be done to respond to di...

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