Learning Lab Search Results

30 and 90 Day Meetings Toolkit

Published February 13, 2017

This page contains links to downloadable resources contained in the 30 and 90 Day Meetings Toolkit. Content includes guidelines and key words for 30 and 90 Day Meetings, a sample 30 and 90 Day Meeting template, and a 30 and 90 Day Meeting tracking form. 30 and 90 Day Mee...

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Leader Rounding on Internal Customers Simulator

Published March 15, 2016

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Video: What Right Looks Like: Leader Rounding with Internal Customers

Published March 27, 2015

In this three minute video, two department leaders demonstrate what right looks like when rounding on internal customers. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Key Words at Key Times: Coaching Leaders and Employees

Published December 16, 2015

This resource contains examples of key words to use instead of common phrases when coaching leaders and front-line staff.

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Nurse Leader Rounding: CNO and Nurse Leader Conversation Following Shadow Round (Example 1)

Published January 12, 2015

In this video, a CNO conducts a coaching conversation with a nurse leader following a shadow round. They discuss what has been learned about the care of the patient, where the team has opportunities for improvement, and the difference made by coaching the nurse. If you are w...

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Pre-Shift Huddle Competency Checklist

Published March 04, 2016

This competency checklist includes key behaviors necessary for effective pre-shift huddles. Use this competency checklist to provide feedback and specific instruction for improving pre-shift huddles.

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Engagement is About What Happens When Nobody’s Watching

Published August 10, 2017

More than 300 healthcare executives gathered at The Engagement Conference in February 2017 to learn about “the E-Factor” -- how to get engagement, how to sustain it, and how to use it to deliver better clinical outcomes for patients.

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Employee Selection: Peer Interviewing and Behavioral Based Interviewing Toolkit

Published July 03, 2014

This page contains links to downloadable resources contained in the Employee Selection: Peer Interviewing and Behavioral-Based Interviewing Toolkit. Content includes leading practices related the why behind employee selection, conducting interviews, training peer interviewers...

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Care Transition Calls: Discharge in the Acute Care Setting Toolkit

Published July 24, 2014

This page contains links to downloadable resources contained in the Post Visit Calls Toolkit as well as relevant videos and articles. Content includes leading practices related to attempt and contact rates for a variety of units within a hospital, tracking logs, verifying com...

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Patient Feedback vs. Survey Results: Diagnose the Disconnect with Actionable Data

Published October 03, 2017

Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.

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