Learning Lab Search Results

Video: From Rounding to the Monthly Meeting: Finding the Missing Link (12 minutes)

Published January 04, 2018

Learn how to connect rounding and the Monthly Meeting for maximum results.

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Monthly Meeting Model Agenda Template

Published November 08, 2013

This is a refreshed version of the standard monthly meeting model agenda template and includes updated prompts for meeting conversations.

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Video: What Right Looks Like: Leader Rounding with Internal Customers, Challenging Customer

Published March 30, 2015

In this three minute video, a leader rounds on a disgruntled internal customer. He demonstrates "what right looks like" in re-directing the conversation to conduct a successful round. If you are watching this video as part of an assignment, please download this form , compl...

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3 Powerful Ways to Make an Impact in the Emergency Department

Published March 05, 2018

Learn three ways to make an impact on patient experience, employee and physician engagement and overall emergency department success.

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Support- Coach- Support Framework

Published October 12, 2016

This slide describes the framework for the "Support-Coach-Support" model of giving coaching feedback.

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Nurse Leader Rounding: Completed Round Following Coaching Conversation

Published January 12, 2015

In this video, the nurse leader rounds on the patient after coaching a nurse about a patient's feedback regarding the quality of care. She reintroduces herself as well as the reason she is rounding on the patient, offers a sincere apology and re-manages up the care team. She c...

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Changing from Buddy to Boss: The Toolbox for Emerging Leaders

Published July 02, 2015

This guide will provide nurse leaders with specific strategies and tips to transition from “buddy” to “boss” while simultaneously managing an atmosphere that guarantees successful and satisfying healthcare.

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Monthly Meeting Model Job Aid (Using Leader Evaluation Manager)

Published June 22, 2020

The purpose of this resource is to help you understand the steps necessary to prepare for your Monthly Meeting Model using the standard Monthly Meeting Model agenda and the Leader Evaluation Manager.

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What Right Looks Like: Coaching Conversation after Leader Validation of Care Transition Call Competency

Published October 01, 2014

This vignette shows “What Right Looks Like” for a coaching conversation after a leader observes an employee making a care transition call. Note the leader offers positive feedback before suggesting 1-2 behaviors on which to improve. The leader also ends the conversation with a...

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Bedside Shift Report Toolkit

Published July 10, 2015

This page contains links to downloadable resources contained in the Bedside Shift Report SM Toolkit. For a brief overview of Bedside Shift Report SM , click here . Studer Group Toolkit: Bedside Shift Report SM ( Download the Entire Toolkit ) Guidelines and Key Words ...

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