Learning Lab Search Results

Monthly Meeting Model Agenda Template

Published November 08, 2013

This is a refreshed version of the standard monthly meeting model agenda template and includes updated prompts for meeting conversations.

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Video: What Right Looks Like: Leader Rounding with Internal Customers, Challenging Customer

Published March 30, 2015

In this three minute video, a leader rounds on a disgruntled internal customer. He demonstrates "what right looks like" in re-directing the conversation to conduct a successful round. If you are watching this video as part of an assignment, please download this form , compl...

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Care Transition Calls: Discharge in the Acute Care Setting Toolkit

Published July 24, 2014

This page contains links to downloadable resources contained in the Post Visit Calls Toolkit as well as relevant videos and articles. Content includes leading practices related to attempt and contact rates for a variety of units within a hospital, tracking logs, verifying com...

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3 Powerful Ways to Make an Impact in the Emergency Department

Published March 05, 2018

Learn three ways to make an impact on patient experience, employee and physician engagement and overall emergency department success.

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Physician Collaboration Toolkit

Published July 01, 2007

Through this toolkit, we want to provide specific actions and tools that leaders and other health care professionals can use to collaborate with physicians in achieving outcomes that benefit both the physicians and the organization. One of the most promising shifts we've see...

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Nurse Leader Rounding: Completed Round Following Coaching Conversation

Published January 12, 2015

In this video, the nurse leader rounds on the patient after coaching a nurse about a patient's feedback regarding the quality of care. She reintroduces herself as well as the reason she is rounding on the patient, offers a sincere apology and re-manages up the care team. She c...

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Monthly Meeting Model Job Aid (Using Leader Evaluation Manager)

Published June 22, 2020

The purpose of this resource is to help you understand the steps necessary to prepare for your Monthly Meeting Model using the standard Monthly Meeting Model agenda and the Leader Evaluation Manager.

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Keeping Patients and Staff Engaged during Renovations

Published September 16, 2016

During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.

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Video: What Right Looks Like: Hourly Rounding® Leader Shadow Round

Published May 19, 2015

In this demonstration of “What Right Looks Like,” a nurse leader shadows her nurse during an hourly round to verify competency. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Nurse Leader Rounding: Follow Up Round

Published January 12, 2015

In this video, a nurse leader follows up with a patient in the afternoon following a morning round. The nurse leader validates that the coaching conversation conducted with the nurse resolved the opportunities for improvement identified in the patient’s care. She completes the...

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