Learning Lab Search Results

Physician Collaboration Toolkits

Published July 03, 2014

This page contains links to the Physician Collaboration Toolkits, which provide specific actions and tools that leaders and other health care professionals can use to collaborate with physicians in achieving outcomes that benefit both the physicians and the organization and e...

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Hourly Rounding® Simulator

Published March 15, 2016

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Medical Practice Toolkit: Managing Waits and Delays

Published July 28, 2014

Medical Practice Toolkit: Managing Waits and Delays ( DOWNLOAD THE ENTIRE TOOLKIT ) Medical Practice Managing Waits and Delays Guidelines and Key Words Medical Practice Managing Waits and Delays Standard Medical Practice Rounding in the Reception Area Guidelines and ...

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Video: What Right Looks Like: Leader Rounding with Internal Customers

Published March 27, 2015

In this three minute video, two department leaders demonstrate what right looks like when rounding on internal customers. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Key Words at Key Times: Coaching Leaders and Employees

Published December 16, 2015

This resource contains examples of key words to use instead of common phrases when coaching leaders and front-line staff.

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Nurse Leader Rounding: CNO and Nurse Leader Conversation Following Shadow Round (Example 1)

Published January 12, 2015

In this video, a CNO conducts a coaching conversation with a nurse leader following a shadow round. They discuss what has been learned about the care of the patient, where the team has opportunities for improvement, and the difference made by coaching the nurse. If you are w...

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Working with your Leader - The Power of Aligned Messages

Published October 07, 2009

How do leaders deliver consistent messages to difficult questions and eliminate 'we/they' language in the organization? How can words help to inspire trust and increase compliance in your patients? What can you do to eliminate misunderstandings with your supervisor and maximi...

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Patient Feedback vs. Survey Results: Diagnose the Disconnect with Actionable Data

Published October 03, 2017

Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.

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Video: What Right Looks Like: Leader Rounding with Internal Customers, Customer Does Not Have Time for Round

Published March 30, 2015

In this one-minute video, a leader demonstrates how to handle a situation when an internal customer does not have the time to be rounded on. He reschedules the round and communicates the importance of having dedicated time to connect so that he can provider her team with bett...

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Video - Leader Rounding with Direct Reports (Employees) (32 minutes)

Published February 26, 2013

Video Length: 32 Minutes Watch as Studer Group coach, Faye Sullivan, trains leaders how to round on staff and to effectively implement and hardwire this tactic. If you are watching this video as part of an assignment, please download this form , complete it, and sha...

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Studer Group Toolkits

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