Learning Lab Search Results

Clinician Engagement Survey Rollout Toolkit

Published May 07, 2018

The Clinician Engagement Survey Results Rollout Toolkit contains the tools you need to successfully implement an engagement survey at your organization.

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Nurse Leader Rounding with Patient Vignettes

Published January 12, 2015

The purpose of rounding on patients is to demonstrate our organization’s commitment to providing quality care to our patients and families – and also to validate that this level of care is occurring with every patient, every time. By interacting with patients and families, le...

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Nurse Leader Rounding: Follow Up with Coaching around Pain Management and Responsiveness

Published January 12, 2015

In this video, a nurse leader demonstrates a coaching conversation with a nurse on the subject of pain management and responsiveness. In this vignette, the nurse leader highlights what the nurse is doing well (care boards updated) and shares notes around opportunities for impr...

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Video: From Rounding to the Monthly Meeting: Finding the Missing Link (12 minutes)

Published January 04, 2018

Learn how to connect rounding and the Monthly Meeting for maximum results.

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Video: Leader Rounding with Patients (37 minutes)

Published April 09, 2013

Video Length: 37 minutes Watch as a Studer Group coach Faye Sullivan trains leaders how to round on patients and to effectively implement and hardwire this tactic. Since this video was produced, we have continued to collect evidence of best practices. While this was our...

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Video: What Right Looks Like: Leader Rounding with Internal Customers, Challenging Customer

Published March 30, 2015

In this three minute video, a leader rounds on a disgruntled internal customer. He demonstrates "what right looks like" in re-directing the conversation to conduct a successful round. If you are watching this video as part of an assignment, please download this form , compl...

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Nurse Leader Rounding: Completed Round Following Coaching Conversation

Published January 12, 2015

In this video, the nurse leader rounds on the patient after coaching a nurse about a patient's feedback regarding the quality of care. She reintroduces herself as well as the reason she is rounding on the patient, offers a sincere apology and re-manages up the care team. She c...

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Take Quality Care to the Next Level with an Engaged Medical Practice Staff

Published July 14, 2017

Patient’s perspective of their care begins well before their first interaction with a physician. Every moment from scheduling to post-visit follow-up can make an impact. That’s why it’s critical to have a care team dedicated to providing quality care. The key to success is an...

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Four Behaviors of Great Leadership

Published June 03, 2016

In this two-part insight on leadership, we’ll look at a study that was done in 2015 by the Gallup organization that defines four behaviors that great leaders possess. This first insight will delve into the actual behavioral characteristics.

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Tools for Communicating in Times of High Stress

Published October 05, 2016

In times of high stress, Huron encourages partner organizations to leverage one of the Nine Principles®, Principle 8: Communicate at all Levels. Communicating the organization’s efforts during any situation helps keep leaders and employees in the loop about what is happening, ...

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