Learning Lab Search Results

Hardwire a Culture of Patient Engagement

Published August 10, 2017

Patients are the ultimate stakeholders in healthcare and the key to solving the cost crisis. Since the average patient sees a clinician just 20 minutes a few times a year, it's critical to activate patients to advocate for their own wellness.

Access Level: Premium/Partner | Member | Public

M in the Box℠ Toolkit

Published May 15, 2014

This page contains links to downloadable resources contained in the M in the Box SM Toolkit. Content includes leading practices related to the implementation of the practices as well as validating competency. The M in the Box SM toolkit is replete with the resources you ne...

Access Level: Premium/Partner

Hardwiring Excellence: Discussion Questions

Published March 02, 2022

This document is designed to help facilitate thought provoking discussion around the book, “Hardwiring Excellence”. The questions are aligned by the eleven Chapters within the book. Each question is written to spark meaningful discussion, thoughts and learning as well as prov...

Access Level: Premium/Partner

New Leader Core Competency Orientation

Published December 11, 2015

This document provides examples of resources that will help introduce a new leader to the fundamentals of Evidence-Based LeadershipSM. All underlined resources are hyperlinked to access via the Studer Group Learning Lab.

Access Level: Premium/Partner

Advanced Tactics for Improving Employee Engagement

Published November 14, 2016

** Update content in Page tab **

Communication with Patients about the HCAHPS Survey

Published January 31, 2013

According to HCAHPS guidelines certain types of promotional communications (either oral or written) are not permitted since they may introduce bias in the survey results. Studer Group© recommends discussing this with the corporate compliance officer to ensure alignment with t...

Access Level: Premium/Partner

Leadership Development Manual

Published August 23, 2013

The second key element of Studer Group Evidence-Based Leadership℠ Framework is Leadership Development. This training tool will help you create an ongoing framework that supports leadership development, which is meant to enhance the knowledge, skills, and ability of your leade...

Video - Leader Rounding with Direct Reports (Employees) (32 minutes)

Published February 26, 2013

Video Length: 32 Minutes Watch as Studer Group coach, Faye Sullivan, trains leaders how to round on staff and to effectively implement and hardwire this tactic. If you are watching this video as part of an assignment, please download this form , complete it, and sha...

Access Level: Premium/Partner

COACHING MINUTE: Diagnosing Your Current Care Transitions Process

Published May 15, 2018

Effective care transitions have been shown to reduce medical errors and readmission rates in key patient populations. In this article, care transitions expert, Diana Topjian, suggests three questions to help diagnose your current process.

Access Level: Premium/Partner | Member | Public

How Organizations Can Use the Nine Principles Framework to Support a Culture of Employee Engagement

Published April 19, 2022

The pathway to achieving excellence is not accidental or mysterious. The organizations that not only achieve but also sustain success share nine principles in common.

Access Level: Premium/Partner

Your search for "Key Words at Key Times" returned 472 results

Studer Group Toolkits

Print Page