Learning Lab Search Results

Give Your Nurses Back 166 Hours Every Month

Published September 01, 2005

Originally published in 2005, this article from Hardwired Results explains how research supports that Hourly Rounding ® can save nurses time

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Video: AIDET® in a Large Academic Medical System (8 minutes)

Published April 16, 2013

In this 8 minute video, Dr. Tucker of UAB, discusses the importance of using AIDET ® to communicate with patients and families, and the process of rolling out AIDET ® in a large academic medical system. He discusses how UAB trained leaders, cascaded training throughout ...

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Integrated Office-Based Communication Skills Labs Toolkit

Published August 21, 2014

This page contains downloadable tools to effectively run office-based skills lab that focus on communication, including the framework for these sessions as well as pre and post-skills lab letters and competency checklists. Please click on each heading to download the resource...

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Email Communication Protocol

Published June 16, 2017

Demonstrate respect, teamwork, and commitment to coworkers with best practice email strategies to improve time management for greater work/life blend.

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Video: AIDET - Australia

Published July 22, 2013

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Hourly Rounding® is key contributor to patient-centered care at high-performing hospitals

Published October 14, 2015

Emergency Department experts are big proponents of rounding, but note the practice must be done effectively and consistently to get results.

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OAS CAHPS At A Glance

Published April 29, 2016

OAS CAHPS will shift the outpatient perioperative landscape considerably. The survey aims to improve patient experiences at outpatient surgery departments and free-standing ambulatory surgery centers. This page was updated on 9/30/2016 to reflect a CMS change to the OAS CAHPS...

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Medical Practice Toolkit: Managing Waits and Delays

Published July 28, 2014

Medical Practice Toolkit: Managing Waits and Delays ( DOWNLOAD THE ENTIRE TOOLKIT ) Medical Practice Managing Waits and Delays Guidelines and Key Words Medical Practice Managing Waits and Delays Standard Medical Practice Rounding in the Reception Area Guidelines and ...

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When a Nurse is the Patient: A Lesson in Empathy and Communication

Published February 08, 2017

When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.

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30 and 90 Day Meetings Toolkit

Published February 13, 2017

This page contains links to downloadable resources contained in the 30 and 90 Day Meetings Toolkit. Content includes guidelines and key words for 30 and 90 Day Meetings, a sample 30 and 90 Day Meeting template, and a 30 and 90 Day Meeting tracking form. 30 and 90 Day Mee...

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