Learning Lab Search Results

Guide to EMS-ED Efficiency & Effectiveness

Published April 23, 2015

This resource outlines tips for promoting efficiency and effectiveness in the care transition between EMS and the Emergency Department.

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Video: AIDET® for Telephone Communication (8 Minutes)

Published March 12, 2013

Phone communication poses different challenges than face to face communication. This video shares best practices for using AIDET® to effectively communicate over the phone, which will ultimately lead to improved clinical outcomes and increased patient satisfaction. If you ar...

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Video: AIDET® Take II (9 Minutes)

Published March 12, 2013

The AIDET ® Take 2 video shows real health care workers as they are coached in real time by a “director” to use AIDET ®. This video was created by a partner organization and shows organizations what a “good” AIDET ® experience looks like. If you are watching this vide...

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Video: AIDET® Five Fundamentals of Patient Communication - AIDET in Action - 31 minutes

Published March 12, 2013

View AIDET ® in action and vignettes of real healthcare employees using AIDET ® in their work settings. This 31 minute video is a compilation of all the AIDET ® Vignettes. Download the AIDET® Video Participant Guide .

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Video: Building Patient Trust with AIDET® - Nurse Interactions (11 Minutes)

Published March 13, 2013

This vignette from the Building Patient Trust with AIDET® video series follows Mr. Little, a patient with cancer during his first appointment at Vanderbilt University Medical Center as he interacts with a nurse from the Thoracic Surgery Department. Dr. Hickson provides comme...

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Video: Building Patient Trust with AIDET® - Physician Interactions (24 Minutes)

Published March 13, 2013

This vignette from the Building Patient Trust with AIDET® video series follows Mr. Little, a patient with cancer, during his first appointment at Vanderbilt University Medical Center as he interacts with his physician, Dr. Putnam. Dr. Hickson provides commentary and observa...

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Video: Building Patient Trust with AIDET® - Resident Interactions (2 Minutes 30 Seconds)

Published March 13, 2013

This vignette from the Building Patient Trust with AIDET® video series follows a patient with rheumatoid arthritis as she interacts with the resident during her follow up visit. Dr. Jerry Hickson provides commentary and observations the interaction. If you are watching thi...

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Video: Building Patient Trust with AIDET® - Cardiovascular Inpatient (3 Minutes)

Published March 13, 2013

This vignette from the Building Patient Trust with AIDET® video series follows a patient in the Cardiovascular ICU at Vanderbilt University Medical Center as she interacts with her physicians and care team. Dr. Jerry Hickson provides commentary and observations. If you ...

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Managing Resistance to Rounding

Published April 25, 2016

As a coach and speaker with Studer Group, I spend the majority of my time in the field working side-by-side with healthcare leaders each day. As we work together to implement new processes or tactics, I sometimes hear concerns about adding “one more thing” onto an already pac...

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CG CAHPS: Improving Access and Responsiveness to Patients (Part 1)

Published April 22, 2015

Gaining access to care matters to everyone involved in providing healthcare, including providers, staff and of course, patients. From a clinical perspective, it’s important for patients to receive timely access to care for both safety and quality purposes. There’s also an emot...

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