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Leader Rounding on Internal Customers: 101

Published September 18, 2015

Views 933

Rounding on internal customers (or on departments/areas served) is one of Studer Group’s Must Haves® because support and ancillary services play a vital role in the care delivered to patients. These areas take care of the people taking care of patients. This guide includes in...

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Crosswalk: Value Based Purchasing and Employee Roles

Published June 10, 2013

Views 233

Improving results in the value-based purchasing bundle is dependent on all staff, both clinical and non-clinical, across the care continuum. Each person can play a role to maximize patient and family experience and exceed expectations in service and quality. Use this crosswalk...

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Partner Spotlight – Videos Created by Intermountain Healthcare–Urban South Region

Published October 24, 2014

Views 449

Studer Group loves to celebrate our partners' outstanding work! On this page, we are excited to share some fantastic videos developed by Intermountain Healthcare to communicate the impact of these Studer Group behaviors. As you enjoy these videos, please note that these vid...

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Leading Practices for Driving Physician Engagement

Published November 14, 2016

Views 289

Physicians are keen observers by nature, due to their professional training. In their patients, they look for patterns of health and disease. In their leaders, they look for evidence that they can trust them to create and sustain a practice environment that consistently suppo...

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eLearning Modules and Simulators

Published June 23, 2014

Views 28461

Our eLearning modules and simulators allow you to become comfortable with healthcare concepts and Studer Group behaviors in a computer-based learning environment. Additionally, both the eLearning modules and simulators offer the opportunity to test your skills and simultaneou...

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Accelerate Leader Rounding: Combining Passion with Technology

Published September 16, 2016

Views 0

The benefits of rounding are plentiful and can impact the entire organization. But we only see true transformation when leaders use the data and take action on what is captured. Learn how to combine passion with technology to take your rounding to the next level.

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Inpatient Leader Rounding on ED Patients Awaiting Admission: 101

Published November 24, 2015

Views 156

The timely transition of patients should be a priority. However, sometimes it is necessary to hold admitted patients in the Emergency Department while awaiting an open bed in their inpatient unit. Inpatient Leader Rounding on ED Patients Awaiting Admission is a tactic that sup...

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Leadership Tip - What's My Role

Published December 03, 2013

Views 203

Studer Group Coach Jackie Gaines offers her “tip of the month.”

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Road Map to Success: How to Hardwire Excellence in the ED

Published July 10, 2011

Views 222

In this white paper, we share three tactics to sustain excellence in the ED: Hourly Rounding®, AIDET® and post-visit phone calls. As a bonus, two additional tactics are highlighted - huddles and bedside report - that are highly effective in hardwiring communication for better ...

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Core Tactics and Behaviors One-Sheeters

Published September 18, 2015

Views 785

This landing page contains brief overviews of Studer Group core tactics and behaviors such as AIDET ® Plus the Promise SM , Employee Selection, Care Transition Calls, and Rounding for Outcomes. Key Words at Key Times/AIDET ® AIDET ® Plus the Promise SM :101 ...

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