Learning Lab Search Results

GW School of Public Health and Health Services Launches New Online Executive Master of Health Servic

Published March 22, 2013

The George Washington University School of Public Health and Health Services (SPHHS) announces today that beginning Fall 2013, it is launching a new Executive Master of Health Services Administration (EMHSA) degree. The EMHSA , offered through the Department of Health Servi...

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Medical Practice Toolkit: Managing Waits and Delays

Published July 28, 2014

Medical Practice Toolkit: Managing Waits and Delays ( DOWNLOAD THE ENTIRE TOOLKIT ) Medical Practice Managing Waits and Delays Guidelines and Key Words Medical Practice Managing Waits and Delays Standard Medical Practice Rounding in the Reception Area Guidelines and ...

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Are You Ready for a Chief Experience Officer?

Published May 04, 2017

The Chief Experience Officer title is one of the newest and most important additions to the healthcare C-suite over the last decade. This role was driven by the need to have someone in the organization at the executive level focus on CAHPS, increased transparency and rapidly g...

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Studer Group Partner Success Stories: Employee Engagement

Published November 14, 2016

Studer Spotlights: Healthcare Success Posters narrate specific tactics proven to achieve results used within Studer Group partner organizations. Spotlights offer an opportunity for Studer Group partners to (1) share leading practices around how they implemented a tactic to im...

Employee Retention and Turnover Toolkit

Published November 14, 2016

Employee Retention and Turnover Toolkit ( Download the Entire Toolkit ) This toolkit contains a variety of high impact strategies to increase employee retention and decrease turnover. However, Studer Group recommends a thorough diagnosis before any treatment plan i...

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Managing Drug Seeking Behaviors & Super Users in the Emergency Department

Published July 10, 2011

How to deal with patients exhibiting chronic pain or drug seeking behaviors for fewer complaints and better care.

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Huron Recognized for Commitment to Make-A-Wish® Foundation

Published December 12, 2016

Huron Recognized by Consulting Magazine for Continued Commitment to Corporate Social Responsibility. The firm’s “Wishes in Flight campaign supported the Make-A-Wish Foundation.

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Patient Feedback vs. Survey Results: Diagnose the Disconnect with Actionable Data

Published October 03, 2017

Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.

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Video: Improving Cleanliness Composite - EVS Upson Regional (18 Minutes)

Published March 12, 2013

If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Video: Sequencing Influential Messages

Published February 27, 2013

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