Learning Lab Search Results

Provider - Virtual Visit Communication Guide

Published November 16, 2020

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Staff - Virtual Visit Communication Guide

Published November 16, 2020

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Virtual Visit - Staff Communication Feedback Form

Published November 16, 2020

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CG CAHPS: Improving Access and Responsiveness to Patients (Part 1)

Published April 22, 2015

Gaining access to care matters to everyone involved in providing healthcare, including providers, staff and of course, patients. From a clinical perspective, it’s important for patients to receive timely access to care for both safety and quality purposes. There’s also an emot...

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CG CAHPS: Improving Access and Responsiveness to Patients (Part 2)

Published June 17, 2015

In part one of this two-part insight series, we discussed tips to improve the efficiency and effectiveness of patient phone calls through call tracking and the use of AIDET®. In part two, we will cover the use of pre-and-post visit phone calls and leveraging the Electronic Hea...

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Video: CG CAHPS: Let's Get Started (26 minutes)

Published March 19, 2013

CGCAHPS is gaining momentum. The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) survey is a standardized tool to measure patients' perception of care provided by physicians in an office setting. Another way to think of CGCAHPS is like a ...

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Why Patient Experience Matters in the Medical Practice Setting

Published March 31, 2020

When working to improve the patient experience at any organization, it is important to determine that organization’s performance “gap” – the gap between present performance and the organization’s ultimate goal. The aim of this guide is to provide methods to close the determine...

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Medical Practice Toolkit: Pre and Post-Visit Communication

Published July 28, 2014

Medical Practice Toolkit: Pre and Post-Visit Communication ( DOWNLOAD THE ENTIRE TOOLKIT ) Medical Practice Pre- and Post-Visit Communication Guidelines and Key Words – Overview Medical Practice Pre-Visit Communication Guidelines and Key Words – Overview Medical Prac...

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9 Tips to Make Patient Experience Data Meaningful for Clinicians and Staff

Published October 24, 2017

Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports , which can be “data rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this ...

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What Right Looks Like: A Provider Feedback Conversation Using the INVEST Framework (14 minutes)

Published July 02, 2015

In this demonstration of "What Right Looks Like," Dan Smith and Tony Schuster conduct a kickoff performance feedback conversation between physicians using Studer Group's Provider Feedback System and following the INVEST Communication Framework (Introduce, Narrate, Validate, Ex...

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