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The Power of Thank You Notes in Healthcare

Published March 10, 2016

Views 22466

Thank you notes are one of the most cost-effective ways to deliver reward and recognition, which in turn builds critical employee engagement. High-performing organizations realize that people are more engaged and more willing to go the extra mile when leaders frequently expre...

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How Dyad Leadership Sets Up Emergency Departments for Success

Published March 18, 2016

Views 6454

Dr. Daniel Meltzer, a Studer Group Physician coach and immediate past Chief of Emergency Medicine at Kaiser Permanente in San Diego, CA, and Jeff Wood, a registered nurse with more than 30 years in emergency services leadership, sat down to discuss their own experiences leadi...

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Single and Multiple Entry Report Cards

Published April 24, 2017

Views 223

LEM Admins will assign data owners who can enter results for goal templates in one location and populate multiple evaluations at once. This resource shows data owners how to update goal templates.

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Employee Forums Toolkit

Published August 29, 2016

Views 1935

This page contains links to downloadable resources contained in the Employee Forums Toolkit, as well as relevant videos and articles. Content includes an overview of the tactic and its implementation, as well as a sample “To Do” checklist, sample evaluation, theme samples, an...

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Peak Performance: Summiting the Top with an Aligned, Accountable Team

Published August 21, 2014

Views 253

This webinar shares Intermountain Healthcare’s journey to improving employee and patient engagement, increasing HCAHPS results and validating that the right behaviors are executed during every patient encounter. Presented by Vice President, Intermountain Healthcare, Steven R. ...

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Adding Goals to an Evaluation

Published April 24, 2017

Views 671

Learn how to add goals to Leader Evaluation Manager.

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Editing Goals

Published April 24, 2017

Views 220

Use these instructions to edit goals on your evaluation.

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Entering Evaluation Results

Published April 24, 2017

Views 542

Learn how to enter results on either the Annual Evaluation or the Monthly Report Card page in Leader Evaluation Manager®.

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Four Outcomes of Great Leadership

Published June 10, 2016

Views 50243

While behavior is important, I don’t think we can transform culture until we transform employee loyalty and engagement. We can’t transform employees until we transform leadership. So now that we’ve identified a few behaviors of good leadership, let’s look at the outcomes of a...

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OAS CAHPS At A Glance

Published April 29, 2016

Views 0

OAS CAHPS will shift the outpatient perioperative landscape considerably. The survey aims to improve patient experiences at outpatient surgery departments and free-standing ambulatory surgery centers. This page was updated on 9/30/2016 to reflect a CMS change to the OAS CAHPS...

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