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How to Engage Patients with Effective Communication

Article

Published April 19, 2017

Views 19086

AIDET®, Studer Group's framework for effective communication, can be utilized to improve patient engagement. By communicating empathy and competence to our patients, we can decrease their anxiety and increase their commitment, further enrolling them in their care.

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Leader Rounding with Internal Customers Toolkit

Toolkit

Published September 18, 2014

Views 5430

This page contains links to downloadable resources contained in the Leader Rounding on Internal Customers Toolkit as well as relevant videos and articles. Content includes leading practices related to the why behind support service rounding, determining competency, guidelines...

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Improve Patient Safety and Increase Quality Care: A Focus on Cleanliness

Article

Published June 07, 2013

Views 8355

In the eyes of our patients, a clean hospital is more than just mopping the floors and taking out the trash. It can mean the difference between being discharged early and remaining in the hospital longer due to an infection. And due to the growing number of news reports about...

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Using Shift Huddles to Empower Leaders

PDF

Published April 13, 2016

Views 25207

As a coach with Studer Group, I have the honor of traveling all over the country and seeing the incredible work happening in our medical centers and clinics. Wherever I go, the passion and drive that I see in the healthcare community is the same – healthcare leaders want to c...

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AIDET Plus the PromiseSM Toolkit

Toolkit

Published May 14, 2014

Views 35145

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