Learning Lab Search Results

Six Big Changes That Are Shaking Up Healthcare

Published October 17, 2013

Yes, healthcare organizations face major challenges. But Quint Studer is certain that while the times may be changing—and yes, that is the understatement of the century—the values that make healthcare people healthcare people will be our industry’s saving grace.

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Communication with Patients about the HCAHPS Survey

Published January 31, 2013

According to HCAHPS guidelines certain types of promotional communications (either oral or written) are not permitted since they may introduce bias in the survey results. Studer Group© recommends discussing this with the corporate compliance officer to ensure alignment with t...

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Sample Goal Library by Department

Published August 21, 2013

List of sample metrics by hospital department

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Care Transition Calls: Discharge in the Acute Care Setting Toolkit

Published July 24, 2014

This page contains links to downloadable resources contained in the Post Visit Calls Toolkit as well as relevant videos and articles. Content includes leading practices related to attempt and contact rates for a variety of units within a hospital, tracking logs, verifying com...

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