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Huron Toolkits Landing Page

Published July 28, 2013

Studer Group's Toolkits are a valuable "one stop shop" for a variety of Studer Group tactics, such as AIDET Plus the Promise SM , Hourly Rounding ® , Individualized Patient Care, highmiddlelow ® , and many more. Each toolkit is a collection of downloadable tools and resour...

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CG CAHPS is Here: New Tools for Patient Experience

Published March 16, 2015

Under CG CAHPS, high-performing medical practices will be better reimbursed for Medicare and Medicaid patients than low-performing practices, which will be penalized. As early as 2015, these (or similar) survey scores will provide the foundation for changes that potentially im...

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CG CAHPS At-A-Glance

Published June 08, 2015

At Studer Group, we believe exceptional patient experiences are dependent on an organization’s ability to deliver high-quality, patient-centered care. One of the ways a patient’s perception of quality care is represented is through Clinician and Group Consumer Assessment of He...

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Video: CG CAHPS Presentation - Dr. Jeff Morris

Published August 20, 2014

Dr. Morris shares two videos during this presentation that don’t play smoothly during the webex. If you’d like to view these videos, please use the links below. First Video: Don’t Judge Too Quickly Second Video: Think Different (Apple) If you are watching this video...

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CG CAHPS Is Here! What it Means for Your Organization

Published July 18, 2014

Ready or not, CMS' www.medicare.gov/physiciancompare website is live! While public reporting of patient perception of care data is still voluntary1, it won't be long until family and friends of all impacted physicians can log on and see how their patients rate them. Have you c...

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CG CAHPS 101: Three High Impact Tactics for Better Results - Registration

Published June 24, 2015

Matthew Bates, Studer Group Senior Leader, begins with a practical overview of the Clinician and Groups Consumer Assessment of Healthcare Provider and Systems (CG CAHPS) survey. What types of surveys are out there? What are the survey questions? How do they affect clinicians? ...

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Video: CG CAHPS 101 (22 minutes)

Published September 25, 2014

Join Matthew Bates as he discusses the ‘why’ behind CG CAHPS and provides an overview of the different surveys as well as core questions and domains across all surveys. He also reviews what ‘top box’ responses are as well as provides preliminary comparison data. If you are w...

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CG CAHPS Frequently Asked Questions

Published February 16, 2017

This document contains answers to frequently asked questions pertaining to the CG CAHPS Survey. Answers cover topics related to background and history, regulatory requirements and expectations, MACRA, which CG CAHPS survey to administer, moving to data transparency with clinic...

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Tips for Communicating with Patients about the CG CAHPS Survey

Published February 14, 2018

This one-sheet resource contains tips for communicating with patients about the CG CAHPS Survey, including parameters for key words to use and to stay away during interactions. To view more the Quality Assurance Guidelines on the ACO CAHPS site, please click here .

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CG CAHPS Handbook Chapter Reference Tool

Published May 19, 2015

This documents crosswalks CG CAHPS composites and the individual questions that comprise each composite with the suggested tactics to address them as outlined in The CG CAHPS Handbook .

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