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Studer Group Toolkits Landing Page
Studer Group's Toolkits are a valuable "one stop shop" for a variety of Studer Group tactics, such as AIDET Plus the Promise SM , Hourly Rounding ® , Individualized Patient Care, highmiddlelow ® , and many more. Each toolkit is a collection of downloadable tools and resour...
Video: CG CAHPS Presentation - Dr. Jeff Morris
Dr. Morris shares two videos during this presentation that don’t play smoothly during the webex. If you’d like to view these videos, please use the links below. First Video: Don’t Judge Too Quickly Second Video: Think Different (Apple) If you are watching this video...
Using CG CAHPS Goals to Drive Accountability and Improve Performance
With the emergence of the
survey, many organizations coached by Studer Group are using this tool to create awareness of performance in the medical practice patient experience. In 2013 alone, more than 70 of our partner organizations began tracking
as a goal ...
Video: CG CAHPS 101 (22 minutes)
Join Matthew Bates as he discusses the ‘why’ behind
and provides an overview of the different surveys as well as core questions and domains across all surveys. He also reviews what ‘top box’ responses are as well as provides preliminary comparison data. If you are w...
CG CAHPS: Are you Ready for a More Transparent World?
A common misconception is that Clinician and Group Consumer Assessment of Healthcare Providers and Systems (
) is about patient satisfaction. However,
is really about the entire healthcare provider team providing the highest level of quality care and the best p...
CG CAHPS Frequently Asked Questions
This document contains answers to frequently asked questions pertaining to the
Survey. Answers cover topics related to background and history, regulatory requirements and expectations, MACRA, which
survey to administer, moving to data transparency with clinic...
CG CAHPS Handbook Chapter Reference Tool
This documents crosswalks
composites and the individual questions that comprise each composite with the suggested tactics to address them as outlined in The
CG CAHPS 101: Three High Impact Tactics for Better Results - Registration
Matthew Bates, Studer Group Senior Leader, begins with a practical overview of the Clinician and Groups Consumer Assessment of Healthcare Provider and Systems (
) survey. What types of surveys are out there? What are the survey questions? How do they affect clinicians? ...
CG CAHPS Office Staff Courtesy: A Commitment to Continuous Improvement
When working to improve the patient experience at any organization, it is important to determine that organization’s performance “gap” – the gap between present performance and the organization’s ultimate goal. The aim of this guide is to provide methods to close the determine...
CG CAHPS Is Here: 3 Tips from Physician Leaders
The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (
) Survey, much like the HCAHPS survey, provides patients with comparative information based on reported survey results to make informed healthcare decisions. Centers for Medicare & Medica...
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