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Elevated Shift Huddle Template - Hospital Setting

Published October 19, 2017

Views 1355

Huddles, whether they are safety huddles or shift huddles or gatherings for any other reason, all exist for the sole purpose of communicating critical information to mitigate risk. However, for organizations on a high reliability journey, traditional huddles must be elevated t...

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Studer Group Toolkits Landing Page

Published July 28, 2013

Views 103076

Studer Group's Toolkits are a valuable "one stop shop" for a variety of Studer Group tactics, such as AIDET Plus the Promise SM , Hourly Rounding ® , Individualized Patient Care, highmiddlelow ® , and many more. Each toolkit is a collection of downloadable tools and resour...

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CG CAHPS At-A-Glance

Published June 08, 2015

Views 0

At Studer Group, we believe exceptional patient experiences are dependent on an organization’s ability to deliver high-quality, patient-centered care. One of the ways a patient’s perception of quality care is represented is through Clinician and Group Consumer Assessment of He...

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CG CAHPS Is Here! What it Means for Your Organization

Published July 18, 2014

Views 0

Ready or not, CMS' www.medicare.gov/physiciancompare website is live! While public reporting of patient perception of care data is still voluntary1, it won't be long until family and friends of all impacted physicians can log on and see how their patients rate them. Have you c...

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Video: CG CAHPS Presentation - Dr. Jeff Morris

Published August 20, 2014

Views 925

Dr. Morris shares two videos during this presentation that don’t play smoothly during the webex. If you’d like to view these videos, please use the links below. First Video: Don’t Judge Too Quickly Second Video: Think Different (Apple) If you are watching this video...

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Video: CG CAHPS 101 (22 minutes)

Published September 25, 2014

Views 1451

Join Matthew Bates as he discusses the ‘why’ behind CG CAHPS and provides an overview of the different surveys as well as core questions and domains across all surveys. He also reviews what ‘top box’ responses are as well as provides preliminary comparison data. If you are w...

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Using CG CAHPS Goals to Drive Accountability and Improve Performance

Published August 28, 2014

Views 4052

With the emergence of the CG CAHPS survey, many organizations coached by Studer Group are using this tool to create awareness of performance in the medical practice patient experience. In 2013 alone, more than 70 of our partner organizations began tracking CG CAHPS as a goal ...

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CG CAHPS: Are you Ready for a More Transparent World?

Published August 05, 2014

Views 3335

A common misconception is that Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) is about patient satisfaction. However, CG CAHPS is really about the entire healthcare provider team providing the highest level of quality care and the best p...

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CG CAHPS Frequently Asked Questions

Published February 16, 2017

Views 277

This document contains answers to frequently asked questions pertaining to the CG CAHPS Survey. Answers cover topics related to background and history, regulatory requirements and expectations, MACRA, which CG CAHPS survey to administer, moving to data transparency with clinic...

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Tips for Communicating with Patients about the CG CAHPS Survey

Published February 14, 2018

Views 52

This one-sheet resource contains tips for communicating with patients about the CG CAHPS Survey, including parameters for key words to use and to stay away during interactions.  To view more the Quality Assurance Guidelines on the ACO CAHPS site, please click here .

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