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Video: CG CAHPS 101 (22 minutes)

Published September 25, 2014

Join Matthew Bates as he discusses the ‘why’ behind CG CAHPS and provides an overview of the different surveys as well as core questions and domains across all surveys. He also reviews what ‘top box’ responses are as well as provides preliminary comparison data. If you are w...

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CG CAHPS Handbook Chapter Reference Tool

Published May 19, 2015

This documents crosswalks CG CAHPS composites and the individual questions that comprise each composite with the suggested tactics to address them as outlined in The CG CAHPS Handbook .

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CG CAHPS Office Staff Courtesy: A Commitment to Continuous Improvement

Published July 02, 2015

When working to improve the patient experience at any organization, it is important to determine that organization’s performance “gap” – the gap between present performance and the organization’s ultimate goal. The aim of this guide is to provide methods to close the determine...

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Virtual Visit - Provider Communication Feedback Form

Published November 16, 2020

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Provider - Virtual Visit Communication Guide

Published November 16, 2020

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Staff - Virtual Visit Communication Guide

Published November 16, 2020

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Virtual Visit - Staff Communication Feedback Form

Published November 16, 2020

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CG CAHPS: Improving Access and Responsiveness to Patients (Part 1)

Published April 22, 2015

Gaining access to care matters to everyone involved in providing healthcare, including providers, staff and of course, patients. From a clinical perspective, it’s important for patients to receive timely access to care for both safety and quality purposes. There’s also an emot...

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CG CAHPS: Improving Access and Responsiveness to Patients (Part 2)

Published June 17, 2015

In part one of this two-part insight series, we discussed tips to improve the efficiency and effectiveness of patient phone calls through call tracking and the use of AIDET®. In part two, we will cover the use of pre-and-post visit phone calls and leveraging the Electronic Hea...

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Video: CG CAHPS: Let's Get Started (26 minutes)

Published March 19, 2013

CGCAHPS is gaining momentum. The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) survey is a standardized tool to measure patients' perception of care provided by physicians in an office setting. Another way to think of CGCAHPS is like a ...

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