Learning Lab Search Results

Video: The "Good Catch" Program (6 minutes)

Published May 01, 2011

The "Good Catch" program creates an atmosphere where employees and physicians are very comfortable talking about near misses to eliminate future mistakes. It is the discovery of one simple change that turns a "near miss" to "good catch" that improves patient care. In this vi...

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Video: Medical Practice Room and Round (5 minutes)

Published April 16, 2013

Watch as, Julie Kennedy, Studer Group coach, discusses room and round, a strategy that keeps patients informed about their wait to see a provider once they have been shown to an exam room. Room and round utilizes AIDET® and reduces patient anxiety while they wait. It shows s...

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Video: Hourly Rounding® Series - The P's Aren't Enough

Published August 22, 2013

If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Webex Video: Quality Impact Teams: Part 1, An Overview (33 minutes)

Published January 15, 2014

Kris Ann Piazza, Studer Group Coach, walks the senior team level through an overview of how Quality Impact Teams fit into the Evidence-Based Leadership framework to accelerate change, purpose of Quality Impact Teams, and how to choose the right leader to drive Quality Impact ...

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Video: Moving Operational Performance – highmiddlelow® Performance Conversations (12 minutes)

Published January 31, 2014

One of the reasons organizations do not achieved their desired results is because they don't have a process in place to re-recruit high and middle performers and address low performers. Lynne Cunningham, Studer Group speaker, provides practical tips for categorizing employees...

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AIDET® Vignettes: Anesthesia

Published October 15, 2014

AIDET® is an acronym that stands for Acknowledge, Introduce, Duration, Explanation, and Thank You. AIDET® is a communication framework that: Improves patient and customer perception of their care or the service they receive Helps reduce their anxiety (thus improving outco...

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Video: What Right Looks Like - Rounding on Patients Skills Lab (6 minutes)

Published April 11, 2013

Video Length: 6 minutes Skills labs allow healthcare organizations to behaviorally rehearse a tactic to improve patient care and processes. A skill lab allows an organization to see the tactic done right without having to experiment on a patient in real time. In this video ...

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Video: Four Steps to Healthy CEO/Board Relationships (15 minutes)

Published August 26, 2013

In this short video, Greg Paris, Senior Leader at the Studer Group and former CEO of a rural hospital in Iowa, discusses methods CEOs can utilize to build dynamic and cooperative relationships with their board members. If you are watching this video as part of an assignment,...

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Video: A Success Guide on the Journey to Excellence for Boards (14 minutes)

Published August 26, 2013

Greg Paris, Senior Leader at the Studer Group and former CEO of a rural hospital in Iowa, highlights steps board members can take to help ensure success on their journey of change. If you are watching this video as part of an assignment, please download this form , complete...

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What Right Looks Like: Care Transition Call Post-Discharge

Published October 01, 2014

This vignette shows “What Almost Right Looks Like” for a Care Transition Call after the patient is discharged from the hospital. The questions asked during this call are examples of a typical post-discharge call script for heart failure. The patient also recognizes two mem...

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