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Attract, Retain and Promote Healthcare Talent in an Age of Disruption

Published January 08, 2019

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Personalize your employee experience, align your strategy for the future with talent decision being made today and differentiate your employee experience with your culture so you can attract and retain high performing employees.

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Beyond Locum Tenens: Healthcare Staffing For the Future

Published January 08, 2019

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With an impending labor shortage facing the healthcare industry, many healthcare leaders are considering nontraditional staffing models as a way to address this challenge.

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Harnessing Medicare Program Data to Guide Transformation

Published January 08, 2019

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Use our pain score to determine the impact of CMS program penalties on your healthcare organization's bottom line. Based on your score you can establish a plan for what to do next.

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AIDET® in Action: Michael’s Story (excerpt from Quint Studer leading a large session) (10 minutes)

Published November 12, 2018

Views 327

This excerpt is Quint describing the power of effective communication during a period of high anxiety with his son.

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The Evolution of Value Under the Pressure of Consumerism

Published November 06, 2018

Views 953

Watch this short video to hear from healthcare leaders as they explain how value is currently defined and how they see it evolving as consumerism grows.

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Employee Engagement Focus Group Delivers Actionable Insights to Drive Improvement

Published October 25, 2018

Views 1460

At Mary Greeley Medical Center in Ames, Iowa, CEO Brian Dieter has implemented employee focus groups. The goal: dive deeper into dissatisfiers identified by the employee engagement survey to get actionable insights to drive improvement.

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Building Leader-Employee Connections with Geographically Dispersed Teams

Published October 22, 2018

Views 731

With a market shift in healthcare delivery to outpatient and post-acute settings, more and more, leaders are dealing with a geographically dispersed or virtual workforce. Get practical tips for developing and engaging employees in remote or satellite locations.

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Engaging Patients with Culturally Competent Care

Published October 15, 2018

Views 2240

Cultural competence in healthcare is at the core of connecting to patients. When care providers acknowledge and respect a patient’s culture, it opens access to safe, quality care for the entire community.

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Improve Post-Acute Care with Hourly Rounds

Published October 10, 2018

Views 781

Post-acute care organizations are challenged with high employee turnover and tight staffing, all while expected to deliver quality patient care. It may sound like a contradiction but increasing staff interactions through hourly rounds can help employees proactively meet patien...

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COACHING MINUTE: 3 Ways to Overcome Common Leadership Pitfalls

Published October 04, 2018

Views 2751

As leaders, none of us are perfect. In this Coaching Minute, Chad Wolbers describes three common leadership pitfalls and how to overcome them.

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