Learning Lab Search Results

Leadership Skill Assessment

Published February 18, 2013

Use this diagnostic tool to effectively assess the skills of each leader as well as diagnose how the executive leader assesses leader skills. Pinpoint skill needs and gaps of your leaders and use the results to help shape the LDI curriculum.

Access Level: Premium/Partner

Leadership Development Manual

Published August 23, 2013

The second key element of Studer Group Evidence-Based Leadership℠ Framework is Leadership Development. This training tool will help you create an ongoing framework that supports leadership development, which is meant to enhance the knowledge, skills, and ability of your leade...

Video - Leader Rounding with Direct Reports (Employees) (32 minutes)

Published February 26, 2013

Video Length: 32 Minutes Watch as Studer Group coach, Faye Sullivan, trains leaders how to round on staff and to effectively implement and hardwire this tactic. If you are watching this video as part of an assignment, please download this form , complete it, and sha...

Access Level: Premium/Partner

Video: Individualized Patient Care Cards (6 Minutes)

Published February 27, 2013

Individualized Patient Care Cards are attached to a patient's chart and list his/her preferences and expectations while at the hospital. Using the cards and keying into a patient's needs will help an organization provide personal, exceptional care and improve patient satisfact...

Access Level: Premium/Partner

ED Metrics Crosswalk

Published February 27, 2013

Use this crosswalk to understand how evidence-based tools and tactics relate to standardized emergency department metrics and how they can impact patient expectations.

Access Level: Premium/Partner

Definitions for Consistent ED Department Metrics

Published March 01, 2013

Poster that includes common metrics standardized and agreed upon by several ED Associations.

Access Level: Premium/Partner

Post-Visit Calls - Hardwiring and Impact on an Organization

Published March 05, 2012

In this 8-minute video the Medical University of South Carolina demonstrates how to fit post-visit phone calls into the daily schedule, key questions to ask, how to get staff participation and the organization’s positive results.

Access Level: Premium/Partner

Video: AIDET® for Telephone Communication (8 Minutes)

Published March 12, 2013

Phone communication poses different challenges than face to face communication. This video shares best practices for using AIDET® to effectively communicate over the phone, which will ultimately lead to improved clinical outcomes and increased patient satisfaction. If you ar...

Access Level: Premium/Partner

Video: AIDET® Coaching, Food and Nutrition (5 Minutes)

Published March 12, 2013

Coaching, reward and recognition and staff development are critical steps when putting AIDET ® into practice at an organization. For optimal success the staff should not only see AIDET ® done right, but they should also receive immediate coaching. In this video Clark Memo...

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Video: Improving Cleanliness Composite - EVS Upson Regional (18 Minutes)

Published March 12, 2013

If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

Access Level: Premium/Partner

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