Learning Lab Search Results

highmiddlelow® Performer Conversations HFMA Article

Published March 14, 2013

How well do you re-recruit your top performers? Many healthcare organization leaders are spending 80 percent of their time on the 5 percent of employees who are not meeting expectations. Although we wish the low performers would leave our organizations, they are tenacio...

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What to Do if Your Boss is a Low Perfomer

Published March 14, 2013

Originally a blog written by Quint Studer, this article tackles one of the most common, yet difficult situations employees encounter: What do you do if your boss is the low performer? In this article Quint answers this question and provides tips including, taking an honest l...

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highmiddlelow® Performer Conversations - Tips for Handling Difficult Situations

Published March 15, 2013

Use the strategies outlined in this document to handle potentially difficult situations during conversations with medium and low performers. This document provides tips on the reactions to avoid with employees and strategies to handle common situations.

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Video: CG CAHPS: Let's Get Started (26 minutes)

Published March 19, 2013

CGCAHPS is gaining momentum. The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) survey is a standardized tool to measure patients' perception of care provided by physicians in an office setting. Another way to think of CGCAHPS is like a ...

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It Starts in the ED: Why a Patient's "First Impression" Sets the Stage for HCAHPS Success

Published March 01, 2013

You might find it odd that we would zero-in on the Emergency Department when discussing an inpatient survey. But when you think about how your patients get to your hospital in the first place, it makes perfect sense. The Emergency Department is the major point of entry for t...

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Video: Keys to a Successful LDI (8 minutes)

Published March 01, 2013

Leadership Development Institutes are a key piece of the Evidence-Based Leadership℠ framework. Giving leaders the skills they need are a critical part of helping an organization to achieve its goals. After watching this 8 minute video you will know the gain tips on holding a ...

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Making Your Time Away Easier – Communicating Time Away to Staff

Published March 01, 2013

Use the important tips in this resource to help explain the Leadership Development Institute in a helpful, positive way. Leaders will learn how to communicate in a way that excites, empowers, educates, engages, eliminates distractions, and help them to enjoy the session.

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LDI Opening Communication Tips

Published March 01, 2013

In addition to reviewing adult learning behaviors at the beginning of each session, it is suggested that a member of the logistics team review housekeeping tips as well as the items provided to each participant. This review helps to organize the participants and sets the tone ...

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LDI Evaluation Sample

Published March 01, 2013

An evaluation is used after each session to find out what worked well and to define opportunities for improvement for next sessions. 100% completion is expected for each attendee. This can be a paper survey or computerized. Use this sample to create an evaluation for your own ...

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LDI Logistics Planning Tool

Published March 01, 2013

This planning tool can be provided by the LDI logistic team to each speaker to ensure logistics ready day of presentation. It helps the team to ensure they have the presentation, the correct AV resources, and any other additional assistance the speaker will need.

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