The Studer Group Learning Lab Training Videos

Studer Group® has developed several foundational tactics. These are tactics that have been proven over and over to drive outcomes and create a consistent culture of excellence. To share these proven tactics, we’ve developed detailed training videos that provide step-by-step instructions to hardwire these tactics.

These in-depth, training videos feature professionals at some of America's top healthcare organizations discussing and demonstrating these foundational tactics that generate results consistently. These will be invaluable training tools for your team!

These are the same training videos that are available for purchase through Fire Starter Publishing. Our performance experts have taught these tactics to partners, shared them in learning institutes, and described them in books and toolkits.

The following videos are available right now in streaming format for Studer Group partners to use as needed.

• AIDET^SM Five Fundamentals of Patient Communication
  AIDET - Acknowledge, Introduce, Duration, Explanation and Thank You - is a powerful communication tool. When interacting with patients, gaining trust is essential for obtaining patient compliance and improving clinical outcomes. AIDET is a simple acronym that represents how we can gain trust and communicate with people who are nervous, anxious, and feeling vulnerable. Studer Group has created AIDET as a comprehensive training tool that will enhance communication within your organization.

• Building Patient Trust with AIDET^SM
  This AIDET training video is ideal for training staff, leaders and physician groups on how to use the key communication steps of AIDET: Acknowledge, Introduce, Duration, Explanation and Thank You. Participants will learn the what, why and how of reducing patient anxiety, improving clinical outcomes and creating a better patient experience with AIDET^SM.

• Emergency Department Rounding
  This training video provides the how-tos for implementing Emergency Department hourly rounding on patients to improve safety, quality and patient satisfaction, and shows what hourly rounding looks like with use of vignettes shot in a large emergency room. It also demonstrates the training and execution of Emergency Department rounding that was conducted in the study, The Effects of Emergency Department Staff Rounding on Patient Safety and Satisfaction published by the Journal of Emergency Medicine.

• highmiddlelow® Performer Conversations
  It is crucial that any organization have a method to re-recruit high performers, continue to develop middle performers and move low performers "up or out" of the organization. If not, organizations hit a wall where progress slows and they cannot achieve their full potential. Based on work with hundreds of healthcare organizations, Studer Group has developed a critical management approach for moving organizational performance called highmiddlelow.

• Hourly Rounding
  Would you like to know about a proven strategy to reduce your call lights by as much as 38% and allow your nurses more time to spend providing direct patient care? Hourly Rounding is not only a call light reduction strategy, but also a proven tactic to reduce patient falls by 50%, reduce skin breakdowns by 14% and improve patient satisfaction scores an average of 12 mean points.

• Selecting Talent
  The right staff is crucial to build a culture of excellence. Use this comprehensive program to train your leaders on the core leadership competency of Selecting and Retaining high performing staff.