Health Care Organizations of the Month

Mayo Clinic Health System in Waycross, Georgia is the Evidence-Based Leadership Healthcare Organization of the Month for May. Mayo Health System in Waycross is committed, dedicated and determined to always keep their patients first. Click here to learn how Mayo Clinic Health System in Waycross utilizes AIDET®, Post Visit calls, and rounding to achieve and sustain operational and clinical excellence in all pillars.

Lady of the Sea General Hospital in Galliano, Louisiana is the Rural Healthcare Organization of the Month for May. Click here to learn how integrating Studer Group institutes, Leader Evaluation Manager®, Standards of Behaviors, quarterly Leadership Development Institutes and other key tactics into Lady of the Sea's operational plan has positively impacted results in HCAHPS, employee satisfaction and employee turnover.

Quint Studer on Morning Joe

Reinvesting in businesses
Author Quint Studer explains how to fix Washington, D.C. and prevent a fiscal meltdown when Democrats and Republicans refuse to compromise with each other. Studer says you can’t depend on the government to fix all problems and must depend on the private employer.

A Focus on Value-Based Purchasing

Announcing Studer Group's New Series of Brief, High Impact Videos

Value Based Purchasing: Thriving in the Age of Quality – Insights, updates & evidence for a new performance period.

Now Available:

The First Performance Period Is Over. What Now?

On March 31, 2012, the first Value Based Purchasing performance period ended. In this video Craig Deao explains the key changes taking effect as the 2014 performance period gets underway. Specifically, he discusses what you can expect in terms of HCAHPS, Process of Care, and Outcome Measures performance and provides a glimpse at further changes coming in the future.

Announcing Studer Group's New Conference: The HCAHPS Summit

Get HCAHPS Right and All Other Quality Measures Will Follow.

We've mobilized our top quality experts to host the Studer Group HCAHPS Summit. This intensive two-day institute will immerse you in the behaviors and tactics proven to improve HCAHPS results and drive clinical quality. You'll discover the cultural factors that hold employees accountable and accelerate your ability to provide the kind of transformative care organizations need to thrive in the Age of Quality.

A Proven Resource: The HCAHPS Handbook

We have ended the first performance period for Value Based Purchasing and already moved into the second. Are you achieving the results you need not only for reimbursement but to excel in the age of quality? Whether you already have tactics in place or just now starting to look for ways to improve results, The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Click here to look inside the book and read more.

Studer Group Speaker of the Month: Lynne Cunningham

Watch Lynne's video, Calculating the Return on Investment of Great Service to Patients and Employees.

With 30 years of health care experience, including 20 years as a strategic planning and marketing consultant, Lynne is uniquely qualified for her role as both coach and business development link. She has worked with hospitals, health systems, and medical groups all over the country to define, measure, and evaluate the perception of quality among patients, employees, physicians, and the community. Click here to learn more about Studer Group's Speakers.

Celebrate Hospital Week May 6th - 12th!

Healthcare professionals ensure safety, quality and caring for patients and their families during some of the most important times in their lives. Thank you for the work you do and the difference you make in the lives of many.  

Quint Studer's newest book provides the skill set every employee needs to be happier, engaged, and more productive.

Download an excerpt from the book.

Employee Engagement No Longer a "Soft" Science: 3 Steps to Cultivate More Committed Employees

For many years, employee engagement, especially in healthcare, was considered a "soft" science — something leaders thought about only after addressing the "hard stuff" like volume and reimbursement. Leaders who buy into this mindset, however, fail to realize the impact employee engagement actually has on the hard stuff, says Quint Studer, founder of Studer Group — issues like patient safety, patient perception of care, and as a result, volume and financial performance. Read the entire article written by Lindsey Dunn at Becker's Hospital Review.

Also, be sure to check out Quint Studer's recent Insight, "If It Really Is a "Soft Skill," Then Why Is It So Hard?"

Studer Group - Baldrige Award Ceremony Remarks April 15, 2012

This month, Studer Group was officially honored as a Baldrige Award Recipient by the Secretary of Commerce John Bryson, on behalf of the President, and Undersecretary Patrick Gallagher who oversees the Baldrige Program. Read the ceremony remarks.