AIDET: Acknowledge, Introduce, Duration, Explanation and Thank You

AIDET^SM is a powerful communication tool. When interacting with patients, gaining trust is essential for obtaining patient compliance and improving clinical outcomes. AIDET is a simple acronym that represents how we can gain this trust and communicate with people who are nervous, anxious, and feeling vulnerable. Click here to learn more about the AIDET DVD package.

View a video of Quint Studer on How to Create a Culture of Execution in Your Organization by using AIDET.

AIDET in the Admitting and Registration Areas
Southwest Washington Medical Center (Vancouver, WA)
Result: Improved upfront collections in the first year in excess of $450,000.

Join us in Chicago and learn how Southwest Washington Medical Center implemented AIDET in the Admitting and Registration areas, click here to register for What’s Right In Health Care^SM.

How can you verify that AIDET is hardwired throughout your organization? Click here to view tactics that verify the process to hardwire AIDET.