Access results from the Consumer Study on Patient Experience to learn the perspectives of healthcare consumers on the patient experience, its importance, the critical factors that impact its success and how it will influence individual choices in healthcare.
Access results from the Consumer Study on Patient Experience and learn how it fits into patients broader set of expectations around health and healthcare delivery.
Are you feeling barraged by the onslaught of information, articles, tools, and tactics that need to be in place if you are to be a winner in this value-based purchasing era? As we know, the value-based purchasing formula is based on an organization’s process of care (clini...
Patient Experience & Safety Request a Demo! Improve Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, which studies show directly reflect the quality of patient care experience. Huron has observed a direct correlation to ...
Not every doctor is a people person. For every physician with a pristine bedside manner, there is one that just doesn't quite connect with his or her patients. And while both doctors may have the same clinical expertise, we know which one is providing a better patient experience.
Discover consumers top patient experience needs during this complimentary webinar.
Watch this recorded webinar to learn the findings of the 2018 Patient Experience Consumer Study, completed by 2,000 consumers, and the implications for patient experience.
This short video explains the evolution from patient satisfaction to patient experience to patient engagement.
Patient engagement is not the same as patient satisfaction. A patient can be satisfied because they are discharged from the hospital but they may not be engaged in taking greater responsibility for their health. Watch as Craig Deao, Studer Group Senior Leader and Speaker, exp...
Learn how to enhance patient experiences by improving quality, safety and financial performance.
Improving patient experience has emerged as an important healthcare policy priority across Canada. Tools and systems for monitoring patient experience metrics are becoming increasingly refined and standardized, and the trend toward greater accountability for improvements that ...
The CG-CAHPS survey measures the experience of patient’s in a medical office setting. Under CG CAHPS, high-performing medical practices will be better reimbursed for Medicare patients and low-performing practices will be penalized.
Under CG CAHPS, high-performing medical practices will be better reimbursed for Medicare and Medicaid patients than low-performing practices, which will be penalized. As early as 2015, these (or similar) survey scores will provide the foundation for changes that potentially im...
When working to improve the patient experience at any organization, it is important to determine that organization’s performance “gap” – the gap between present performance and the organization’s ultimate goal. The aim of this guide is to provide methods to close the determine...
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