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The Hidden Costs of Declining Physician Engagement

Hardwired Results: Issue 14 - Canadian Edition The Hidden Costs of Declining Physician Engagement by Dan Smith MD , FACEP, Studer Group Coach, International Speaker, and practicing Emergency Physician   Like most people who chose healthcare as a profession, physicians ...

Evidence-Based Leadership: The Chassis for High Reliability

Hardwired Results: Issue 16 Evidence-Based Leadership: The Chassis for High Reliability by Craig Deao, MHA, Studer Group senior leader and national speaker, and Lyn Ketelsen, RN, MBA, Chief Patient Experience Officer for HCA Healthcare   If you flew on an airplane in th...

T.J. Regional Health

T.J. Regional Health is anchored by T.J. Samson Community Hospital, a 196-bed acute-care facility based in rural Glasgow, KY, that is fully accredited by the Joint Commission. The T.J. Health Pavilion opened in 2013 and provides patient access to specialty clinics and outpatie...

Quality and Accountability

You can’t have quality without accountability. Holding leaders accountable for results creates a highly reliable culture that delivers the best clinical care for patients.

Quality has always mattered. Delivering top-notch clinical quality day after day, and striving to get better and better at doing so, have always been our industry’s main goals. After all, patient care isn’t just another product or service. We’re talking about saving human live...

COACHING MINUTE: Why It's Important to Listen to Patients

Get tips from a Studer Group coach for improving your listening skills.leaders and engaging the board can set CHCs up for success.

It is vitally important that we listen to our patients. Not only does it decrease anxiety, but it also increases compliance and improves clinical outcomes.

St. Andrew's War Memorial Hospital

St Andrew’s War Memorial Hospital is a 240 bed facility, with 14 theatres & 3 Cardiac Cath labs, and is part of a UnitingCare Health (UCH) – a five hospital system in Queensland, Australia.

Peter Rhee

Professor Rhee is currently the Chief of Trauma, Critical Care, Emergency Surgery and Burns at the University of Arizona. Dr. Rhee is eminently qualified as an academic surgeon and is double boarded in surgery and critical care. His accomplishments and awards are numerous ...

Emergency Department

Our Mission To enable organizations to improve fundamental performance, reinvent their business, generate new growth platforms, and lead their people through transformational change. Our Vision To empower our clients, our people, and the communities we serve to own their ...

Q&A: Maximizing the Power of Thank You Notes

Hardwired Results: Issue 01 Q&A: Maximizing the Power of Thank You Notes By Laura Stavrenos with Lucy Crouch, R.N., Studer Group Coach Do thank you notes really increase employee loyalty and satisfaction? Hardwired Results asked Studer Group coach Lucy Crouch to ...

2014 Book Reviews

Healthcare-Related Book Reviews Lynne Cunningham's 2014 Book Reviews 12: The Elements of Great Managing The authors weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for mana...

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