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Emergency Department Success

Learn how leaders at Leonard J. Chabert Medical Center transformed the ED and decreased their left without being seen (LWBS) rate by 15-percent.

Watch this short video to learn how leaders at Leonard J. Chabert Medical Center transformed the emergency department and decreased their left without being seen (LWBS) rate by 15-percent.

Rethinking ED Results: Are You Treating Before Diagnosing?

Use this diagnostic approach to improve ED results amid rising patient volumes.

Do your goals for your emergency department seem unattainable? Are you frustrated by inefficient processes? Are you concerned about keeping staff and physicians engaged? The problem may be that you aren’t addressing the right problems. Use this 4-step diagnostic approach to i...

Reduce Patients Who Leave Without Treatment

Hardwired Results: Issue 05 Reduce Patients Who Leave Without Treatment What is your Emergency Department's Left without Treatment (LWT) rate? According to 2004 benchmarking data 3 , the average ED loses at least 2% of patients—and revenue—because patients choose to ...

Leader and Hourly Rounding Drive Gains from the 6th to 99th Percentile

Hardwired Results: Issue 12 Leader and Hourly Rounding Drive Gains from the 6th to 99th Percentile with ED Medical Director Dr. Paul Andrulonis and ED director Donna Sparks at Baptist Miami Hospital, Miami, FL Back in 2006, our patient satisfaction was chronica...

The Hospital CEO's Ultimate Dashboard: What to Check Daily, Quarterly and Yearly

The job of a hospital CEO can be overwhelming. There are so many areas to oversee, decisions to make and problems to solve. If you aren't careful, you'll spend your whole day responding and reacting instead of laser-focusing on the issues that drive results. 

Reduce Financial Pain in the ED

Leverage these methods to boost productivity and cut costs in the emergency department without a reduction in force.

In healthcare, there is no mission without margin. Here, three Huron Healthcare experts share practical advice on how to effectively address common financial pain points in the ED. 5 Ways to Boost Productivity Without a Reduction in Force Everyone wants to avoid ...

New Hanover Regional Medical Center: Visual Management Boards to Facilitate Team Driven Process Improvement in the Emergency Department

Download the Partner Spotlight New Hanover Regional Medical Center Emergency Department created a standard work process to continually drive excellence through the implementation and evolution of our huddle boards. As a result of these twice a day huddles in the emerg...

Three Tactics for Improving the HCAHPS Composite: Communication of Medications

Patient safety ranks among the top concerns on the minds of caregivers. We want our patients to leave the hospital feeling better than when they arrived. Equally important is ensuring their continued well-being once they are discharged home. Improving our ability to communicat...

Engaging the Workforce: Best Practices from JPS Health Network

Learn how JPS Health Network has improved employee engagement across the system.

Since taking over as president and CEO of JPS Health Network in 2009, Robert Earley has focused on three simple rules: Own it. Seek Joy. Don't be a jerk. The result? A cultural transformation in which employee engagement has increased to the 91st percentile and patient satisf...

Pamela Earls Steenbergen

Pamela has over 13 years of healthcare experience with federal- and state- sponsored healthcare plans and medical policy development. She has spent most of her career in emergency medicine physician practice management, and she also has experience in surveillance, utilization...

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