Insights Blog

Insights Blog

Engaging Emergency Department Patients for a Better Experience

By Karen Smith, MSN, RN, CEN, NE-BC

Posted October 23, 2017

Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.

Read More

Huddle Up: How Frontline Shift Huddles Lead to High Reliability

Posted October 19, 2017

Whether an organization is expressly striving for “high reliability” or creating goals to provide the highest quality and safety in care delivery, traditional huddles must be elevated to include specific steps and questions that align to clear goals.

Read More

COACHING MINUTE: Engage Patients by Involving Them in Their Care

Posted October 13, 2017

The concept of patient engagement is easy to understand, and the need for it is clear. In a nutshell, if patients are involved in their care, we can improve clinical outcomes and a plethora of other metrics. How do we engage people who are not at their best? The first step is to ask these simple questions: Am I doing things for you? Or am I doing things with you?

Read More

Patient Feedback vs. Survey Results: Diagnose the Disconnect with Actionable Data

Posted October 03, 2017

Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.

Read More

The Connection Between Goal Alignment and Skin in the Game

Posted October 02, 2017

Many organizations struggle to see improvement year after year but there is one thing leaders can do to make a change - put some skin in the game. Organizations achieve the most sustainable results when evaluations are 100 percent based on leader outcomes.

Read More

Quality Impact Teams: Accelerating Cultural Transformation from the Frontlines

Posted September 26, 2017

Quality Impact Teams (QITs), reward high performers, build excitement around organizational goals and accelerate cultural transformation. Learn which of the 11 types of QITs are most important and why.

Read More

Your Post-EHR Conversion Checklist to Maximize Patient Access to Care

Posted September 25, 2017

In part two of the series, this checklist will walk you through four items you can do after converting to a new electronic health record system to optimize for patient access.

Read More

Your Pre-EHR Conversion Checklist to Maximize Patient Access to Care

Posted September 25, 2017

In part one of the series, this checklist identifies six "must-do" items to optimize patient access before converting to a new electronic health record system.

Read More

COACHING MINUTE: Conveying Compassion through Spa Services for Patients

By Laura Malone, RN, BSN, MPA

Posted September 22, 2017

Altru Health System in Grand Forks, North Dakota, has created an entire program around healing therapies. Central to the program is the belief that rest and relaxation are an integral part of the healing process. And while the variety of services they provide range from music therapy to pet therapy to healing touch – perhaps none is more visible than their spa treatment program.

Read More

Striking the Balance: Patient Experience and Productivity

Posted September 21, 2017

To many physicians, keeping costs down, productivity up and maintaining an acute focus on patient experience can seem impossible. This article outlines 4 tactics physicians and other clinicians can deploy right now to improve patient experience without adding to their workload.

Read More

Displaying results 41-50 (of 236)
 |<  <  1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10  >  >| 
Print Page