By
Chad Grant, FACHE, President and CEO, McLaren Flint
Posted May 17, 2018
After a year of refocusing on accountability and leadership development, McLaren Flint saw significant improvement in patient experience, employee engagement, and financial performance.
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By
Thomas Norris, MD, FAAFP, CPE, FACPE
Posted May 15, 2018
Changes that can be anticipated offer both a leadership and management opportunity. By getting ahead of projected transformations, leaders can assemble a team to strategically manage change in a measured and customized fashion.
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Posted May 15, 2018
Effective care transitions have been shown to reduce medical errors and readmission rates in key patient populations. In this article, care transitions expert, Diana Topjian, suggests three questions to help diagnose your current process.
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Posted May 14, 2018
CEO and senior executive transitions are a natural part of turnover. Create a succession plan to help your organization prepare for planned – and unplanned departures.
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Posted May 14, 2018
At the Executive Summit on Healthcare Transformation, presented by Studer Group and Huron February 20-21 in Orlando, senior executives representing the diversity of healthcare delivery converged to discuss the current state of the industry and what can be done to respond to disruption and transform our organizations for the future. As the curriculum leader for this event, Craig Deao, MHA, Studer Group senior leader, speaker and author, breaks down the major themes from conference.
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By
Angie Esbenshade, RN, MSN, MBA, NE-BC
Posted April 02, 2018
While we don’t have an official date that ED-PECs (Emergency Department Patient Experiences with Care) will go live, the time to prepare is now.
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Posted March 20, 2018
If your Lean improvement system is not delivering the results you had hoped for, look at the leadership system in your organization. If that piece is lacking or even nonexistent, you may have found your answer.
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Posted March 05, 2018
Learn three ways to make an impact on patient experience, employee and physician engagement and overall emergency department success.
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Posted February 20, 2018
Research indicates that bullying in the healthcare workplace is on the rise. Address bullying at the outset with prescribed standards of behavior and tough conversations.
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Posted February 07, 2018
Does high turnover or low engagement keep you up at night? In healthcare, and especially for those of us in rural healthcare, recruitment and retention are vital to the success of our organizations. Once we’ve gone through the lengthy and deliberate process of recruiting and selecting the right employees, how do we ensure that we retain them?
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