Posted March 05, 2015
Residents have a tremendous impact on the patient experience. Through their interactions with patients, residents impact CAHPS results of attending faculty and the organization as a whole. The changing healthcare environment ensures that the patient experience as a driver of reimbursement is here to stay. Therefore, to improve outcomes and appropriately prepare learners for this new reality, teaching hospitals have an incentive and obligation to teach, validate, and hold learners accountable for their role in the patient experience.
Posted February 27, 2015
I have had the opportunity to be involved with hospitalists since the specialty began almost 2 decades ago. In my previous role, I managed a hospitalist service as a chief medical officer and as a practicing physician, I worked closely with hospitalists that cared for my patients. Now, as a Studer Group physician coach, I’m fortunate to work with hospitalists on improving communication and patient experience. These experiences have offered insight into some of the issues hospitalists and hospitalist programs can face, and have uncovered five essentials that can make a hospitalist program successful.
Posted February 23, 2015
Do you know your practice's no-show rate? For many practices the answer is no, even though no-shows create access issues, reduce revenues, and negatively affect patient care. Before we can treat the problem of no-shows, we must begin with the diagnosis. It starts with tracking no-shows for trends and repeat offenders. Understanding the reasons patients miss their appointments is key to creating a successful and proactive strategy.
Posted June 07, 2013
In the eyes of our patients, a clean hospital is more than just mopping the floors and taking out the trash. It can mean the difference between being discharged early and remaining in the hospital longer due to an infection. And due to the growing number of news reports about hospital acquired infections, our patients are familiar with what is expected and acceptable in our hospitals. And the perception of cleanliness isn't limited to just the patient's room and bathroom. The entire hospital is taken into consideration.
Posted August 24, 2012
A calm and quiet hospital environment is critical in achieving good clinical outcomes. Our patients require adequate rest in order to heal and recover faster. Because of the work we do in hospitals, such as administering medications at various hours and transferring equipment, keeping a quiet environment is challenging. Noisy hospital environments can cause sleep deprivation, increase stress levels and even decrease our patients' overall perception of their hospital stay.
Posted August 15, 2012
We spend a lot of time in meetings. In fact, our research has found that some of us spend as much as 50% of our time just attending meetings. While they are a great way to keep teams connected, wouldn't it be great if we could structure these meetings to be more efficient and effective and ultimately, give us more time back in the day?