Posted March 03, 2011
In 2010, U.S. emergency departments served more than 119 million patients. Certainly, the tide will continue to rise. And with pay-for-performance on the horizon, the performance of your ED—the front door to the hospital—will be critical to your organization’s ability to survive and thrive.
Posted March 02, 2011
What separates high performing individuals and groups from lower performing ones? Often there’s a simple answer: communication.
Posted March 01, 2011
In Part One, we discussed the need for employees to take ownership of their roles and the organization’s mission for all to gain sustainable excellence in the challenging times ahead. We explored ways employees at all levels can show their value across the organization and own their own development.
Posted February 15, 2011
The words "a lot" are often used to describe a perceived need or demand. When you hear them it's time to dig deeper. Without proper diagnosis the words can lead to unnecessary expense and unwarranted actions.
Posted February 03, 2011
We are living and working in tough times. The healthcare industry is changing, budgets are shrinking, and a national emphasis on quality means our outcomes need to keep getting better and better.
Posted February 01, 2011
If it doesn't directly impact clinical care, is it still worth doing? That's the question I was recently asked while speaking to a physician group.