Posted February 26, 2013
After spiders, snakes and public speaking, people seem most afraid of having difficult conversations. It doesn't matter if the conversation needs to occur with an employee, peer, boss, spouse or child; we all shy away from these critical communications. Why? It's likely because we don't understand the seriousness of biting the bullet and having the conversation and don't have the skills to have these difficult conversations successfully.
Posted February 13, 2013
As physicians, our goal is to provide the best possible care for our patients. However, complete care today goes beyond a list of differential diagnoses, test ordering or examination of a patient. Effective doctor/patient communication is essential in driving quality, safety and perception of care. As the healthcare industry continues to grow and change, so must our thinking towards providing total patient care. Regardless of the circumstances, communication is a critical factor in ensuring better patient care.
Posted January 23, 2013
Our research tells us that those organizations that truly live their standards of behavior every day achieve better results. The senior leaders, managers, and directors (and, ideally, all staff) understand and use the standards of behavior in everyday conversation. It becomes a part of their language so much so that they don’t even realize they are using those words or practicing those behaviors.
Posted December 12, 2012
Patient safety ranks among the top concerns on the minds of caregivers. We want our patients to leave the hospital feeling better than when they arrived. Equally important is ensuring their continued well-being once they are discharged home. Improving our ability to communicate the necessary details about medications and their side effects to our patients is one way we can ensure patient safety.
Posted October 24, 2012
In this sixth and final insight in the Outcomes Driven Communication Series, we will focus on running effective employee forums and town hall meetings. Throughout this series, we've highlighted several different topics that have a common theme - creating alignment and consistency through communication. The goal was to provide best practices that we at Studer Group have seen in practice in organizations across the nation. Each topic addresses new or improved ways that leaders can achieve outcomes through streamlined communications and can ultimately lead to a more profitable organization.
Posted August 24, 2012
A calm and quiet hospital environment is critical in achieving good clinical outcomes. Our patients require adequate rest in order to heal and recover faster. Because of the work we do in hospitals, such as administering medications at various hours and transferring equipment, keeping a quiet environment is challenging. Noisy hospital environments can cause sleep deprivation, increase stress levels and even decrease our patients' overall perception of their hospital stay.
Posted August 15, 2012
We spend a lot of time in meetings. In fact, our research has found that some of us spend as much as 50% of our time just attending meetings. While they are a great way to keep teams connected, wouldn't it be great if we could structure these meetings to be more efficient and effective and ultimately, give us more time back in the day?
Posted June 27, 2012
Gratitude is a "culture-curer". The challenging nature of healthcare makes it essential that we change the way we think in order to make our work life better and keep our passion high. Try a dose of gratitude. Notice the "yellow cars" in your life.
Posted June 14, 2012
As a nurse, you can make or break a patient's experience with one encounter. Nurses help control pain, manage medications and side effects, ensure patients receive help as soon as they request it and help build relationships with physicians – all of which have a direct effect on the overall satisfaction and care of the patient. That is why when we look at HCAHPS, the Nurse Communication domain is the greatest influencer of the patients overall experience.
Posted May 30, 2012
When you visit the doctor, have you ever been given a treatment plan before they diagnose what caused the symptoms in the first place?Hopefully not. Yet I find that in healthcare we sometimes jump to the treatment of a problem before we have diagnosed the problem. We can be too quick to implement an idea because we are eager to achieve results faster. There is a great deal of pressure to perform faster and better in healthcare today. Not only do we want to fix a problem, we want to accomplish it in record time. You will find, however, that without a proper diagnosis, you cannot effectively treat the problem or sustain results.