Insights Blog

Insights Blog

Difficult Conversations: Three Models for Your Leadership Toolkit

Posted February 26, 2013

After spiders, snakes and public speaking, people seem most afraid of having difficult conversations. It doesn't matter if the conversation needs to occur with an employee, peer, boss, spouse or child; we all shy away from these critical communications. Why? It's likely because we don't understand the seriousness of biting the bullet and having the conversation and don't have the skills to have these difficult conversations successfully.

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Doctor Communication: How to Thrive in the Changing Environment

Posted February 13, 2013

As physicians, our goal is to provide the best possible care for our patients. However, complete care today goes beyond a list of differential diagnoses, test ordering or examination of a patient. Effective doctor/patient communication is essential in driving quality, safety and perception of care. As the healthcare industry continues to grow and change, so must our thinking towards providing total patient care. Regardless of the circumstances, communication is a critical factor in ensuring better patient care.

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The Language of Leadership - Why Standards of Behavior Are So Important

By Bob Murphy, RN, JD

Posted January 23, 2013

Our research tells us that those organizations that truly live their standards of behavior every day achieve better results. The senior leaders, managers, and directors (and, ideally, all staff) understand and use the standards of behavior in everyday conversation. It becomes a part of their language so much so that they don’t even realize they are using those words or practicing those behaviors.

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Three Tactics for Improving the HCAHPS Composite: Communication of Medications

By Kathy Becker, RN, BSN, MBA

Posted December 12, 2012

Patient safety ranks among the top concerns on the minds of caregivers. We want our patients to leave the hospital feeling better than when they arrived. Equally important is ensuring their continued well-being once they are discharged home. Improving our ability to communicate the necessary details about medications and their side effects to our patients is one way we can ensure patient safety.

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Running Effective Employee Forums and Town Hall Meetings

Posted October 24, 2012

In this sixth and final insight in the Outcomes Driven Communication Series, we will focus on running effective employee forums and town hall meetings. Throughout this series, we've highlighted several different topics that have a common theme - creating alignment and consistency through communication. The goal was to provide best practices that we at Studer Group have seen in practice in organizations across the nation. Each topic addresses new or improved ways that leaders can achieve outcomes through streamlined communications and can ultimately lead to a more profitable organization.

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Focusing in on the HCAHPS Composite: Nighttime Quietness

Posted August 24, 2012

A calm and quiet hospital environment is critical in achieving good clinical outcomes. Our patients require adequate rest in order to heal and recover faster. Because of the work we do in hospitals, such as administering medications at various hours and transferring equipment, keeping a quiet environment is challenging. Noisy hospital environments can cause sleep deprivation, increase stress levels and even decrease our patients' overall perception of their hospital stay.

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Running Effective Department Meetings

Posted August 15, 2012

We spend a lot of time in meetings. In fact, our research has found that some of us spend as much as 50% of our time just attending meetings. While they are a great way to keep teams connected, wouldn't it be great if we could structure these meetings to be more efficient and effective and ultimately, give us more time back in the day?

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How Gratitude Can Reignite Your Passion

Posted June 27, 2012


Gratitude is a "culture-curer". The challenging nature of healthcare makes it essential that we change the way we think in order to make our work life better and keep our passion high. Try a dose of gratitude. Notice the "yellow cars" in your life.

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A Focus on Nurse Communication: The Most Powerful Composite of All

Posted June 14, 2012

As a nurse, you can make or break a patient's experience with one encounter. Nurses help control pain, manage medications and side effects, ensure patients receive help as soon as they request it and help build relationships with physicians – all of which have a direct effect on the overall satisfaction and care of the patient. That is why when we look at HCAHPS, the Nurse Communication domain is the greatest influencer of the patients overall experience.

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Key Attributes of Driving Performance

Posted May 30, 2012

When you visit the doctor, have you ever been given a treatment plan before they diagnose what caused the symptoms in the first place?Hopefully not. Yet I find that in healthcare we sometimes jump to the treatment of a problem before we have diagnosed the problem. We can be too quick to implement an idea because we are eager to achieve results faster. There is a great deal of pressure to perform faster and better in healthcare today. Not only do we want to fix a problem, we want to accomplish it in record time. You will find, however, that without a proper diagnosis, you cannot effectively treat the problem or sustain results.

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