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Insights Blog

Insights Blog

It’s Time for an Alignment Discussion: How a Decision-Making Matrix Can Help

Posted March 04, 2014

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A 2012 survey of hospitals found that only 13% planned on remaining independent in the near future, suggesting that 87% were either considering or had definite plans for alignment/integration with other healthcare organizations.

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CG CAHPS Is Here: 3 Tips from Physician Leaders

Posted February 19, 2014

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The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) Survey, much like the HCAHPS survey, provides patients with comparative information based on reported survey results to make informed healthcare decisions. Centers for Medicare & Medicaid Services’ (CMS) Physician Compare website (http://medicare.gov/physiciancompare/) is already live, and while public reporting of patient perception of care data is still voluntary, CMS is now reporting how physician groups with 100 or more practitioners score nationally on patient experience.

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Three Best Practice Models for Driving Efficient Flow

Posted February 01, 2014

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Improving flow in the emergency department ensures our patients receive safe, quality care and have better experiences. When ED’s flow is inefficient, we lose the ability to provide treatment in a timely manner, wait times are longer and we see an increase in sentinel events. Ultimately, flow inefficiencies prevent us from achieving and sustaining excellence.

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Provider Dress Code and its Impact on Patient Experience

Posted October 02, 2013

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Physician attire and appearance is an area that many organizations discuss and, in some cases, struggle to define. Several factors come into play such as, variations in appearance, generational differences, business casual as commonplace, organizational branding without being overbearing on individuality and so on.

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Working More Effectively: Time, Meeting and E-Mail Management

Posted September 16, 2013

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Time is the one resource that comes in a finite supply. We can sleep less, work harder and delegate appropriately, but we can’t create more time. We can, however, work more effectively to make the best use of the time we have.

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4 Tactics for Hardwiring Staff Behaviors in the Emergency Department

Posted August 08, 2013

When we adequately train employees and have explained why this new behavior is important, we typically see a large percentage of compliance. Explaining the "why" is an important step so staff understand exactly how the new behavior(s) will benefit them (such as saving time, reducing call lights, etc.) and how it will benefit our patients (reduced wait times, fewer readmissions, etc.). However hardwiring a new behavior can take time.

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Accountability in an Era of Value-Based Purchasing

Posted July 24, 2013

Just as healthcare organizations have changed their mentality around accountability at the individual level, Studer Group® has evolved in our coaching. The Leader Evaluation process is foundational as part of our Evidence-Based LeadershipSM model, and as a result this is not just a "first year" activity.

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Improve Patient Safety and Increase Quality Care: A Focus on Cleanliness

Posted June 07, 2013

In the eyes of our patients, a clean hospital is more than just mopping the floors and taking out the trash. It can mean the difference between being discharged early and remaining in the hospital longer due to an infection. And due to the growing number of news reports about hospital acquired infections, our patients are familiar with what is expected and acceptable in our hospitals. And the perception of cleanliness isn't limited to just the patient's room and bathroom. The entire hospital is taken into consideration.

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Emergency Department Industry Update: Is Your ED Ready to Survive the New Era?

Posted May 08, 2013

"Every patient, every time" is a phrase you see and hear us use frequently in our work. We at Studer Group believe every patient deserves high quality emergency care during every encounter and we know you share this same goal. Regardless of the time of arrival or who they encounter, our patients rely on us to provide them with the best possible care. It’s one of the reasons we got into healthcare and specifically emergency medicine in the first place – we are passionate and committed to saving lives.

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How Cascading Information Creates Consistency

Posted April 21, 2013

At Studer Group, we do extensive research with America's top healthcare organizations to harvest best practices, identify opportunities for improvement and provide the tools and tactics that organizations implement to drive clinical outcomes. One of our assessments, the Straight A Leadership Assessment, asks leaders a series of questions to create better alignment and accountability. The cumulative results of these assessments show one area that is consistently listed as an opportunity for improvement: communication. In fact, it was mentioned so frequently that it prompted this Outcome Driven Communication Series.

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