Posted January 27, 2017
This seventh and final installment in our series on What's Right in Health Care considers some of the core principles that link together the diverse and often highly complex ideas presented and discussed. It builds on Part 6, our previous installment, which examined the "why" that underlies all that we do in healthcare.
Read More
Posted January 24, 2017
Part 6 of our 7-part series on What's Right in Health Care® 2016 focuses on the "why" of healthcare. A key ingredient in the success of high-performing organizations is the ability to define, articulate, communicate and constantly return to the "why" - an expression of core purpose that's written into the organization's mission, vision, and values, and becomes the starting point for cultural transformation.
Read More
Posted January 17, 2017
What's Right in Health Care® 2016 brought more than 1,200 clinicians and healthcare leaders together at what has become one of the largest peer-to-peer learning venues in healthcare. It's impossible to bring this many of healthcare's high-performers together without discussing the rapid and relentless pace of change in healthcare today.
Read More
Posted January 10, 2017
This second installment of our 7-part series on What's Right in Health Care® 2016 includes a list of high-performing healthcare organizations featured at the conference that are using engagement strategies and tactics to drive performance improvement. Part 1 provided a conference overview and Part 3 will look at the challenging and rapidly emerging area of high reliability in healthcare .
Read More
Posted January 06, 2017
Get an overview of the What's Right in Health Care® 2016 conference with part 1 of a 7-part Insight series and discover what it truly means to engage employees, physicians and patients.
Read More
By
Angie Esbenshade, RN, MSN, MBA, NE-BC
Posted September 16, 2016
During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.
Read More
Posted August 12, 2016
With as high as three quarters of all unscheduled hospital admissions coming through the emergency department (ED), the overall patient experience hinges on how patients perceive the care they receive in the ED.
Read More
Posted July 21, 2016
A critical point of differentiation for academic medical centers and teaching facilities is that residency faculty have a privilege and responsibility to prepare the next generation of physicians. The idea that residents adopt behaviors that their faculty role model “is an explicit educational methodology for learning that is sustainable.” Teaching residents to communicate well with patients is the right thing to do.
Read More
Posted May 19, 2016
Patient perception. CG CAHPS/HCAHPS. Voice of the consumer. Patient-centeredness. Communication skills. This short list includes just a few of the terms and tactics around patient experience. These previously uncommon phrases are now forefront in our healthcare playbook of goals and strategies.
Read More
Posted May 11, 2016
In a post-Affordable Care Act environment more patients than ever before are accessing care through the emergency department. According to a May 2015 report by the American College of Emergency Physicians (ACEP), three-quarters of emergency physicians reported a rise in patient volume.1
Read More