Posted August 10, 2017
Physicians are driven by quality, efficiency, input, appreciation and responsive communication. By eliminating inefficiencies and addressing these key drivers, physician engagement will soar.
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Posted August 10, 2017
More than 300 healthcare executives gathered at The Engagement Conference in February 2017 to learn about “the E-Factor” -- how to get engagement, how to sustain it, and how to use it to deliver better clinical outcomes for patients.
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By
Lavonne Dwinal, RN, MOL
Posted August 08, 2017
It is vitally important that we listen to our patients. Not only does it decrease anxiety, but it also increases compliance and improves clinical outcomes.
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By
Matthew Bates, MPH
Posted July 14, 2017
Patient’s perspective of their care begins well before their first interaction with a physician. Every moment from scheduling to post-visit follow-up can make an impact. That’s why it’s critical to have a care team dedicated to providing quality care. The key to success is an engaged medical practice staff.
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Posted June 21, 2017
Often, the focus of transitions of care is solely on the discharge process. While it is important to get that step right, there are other transitions our patients face that require diligence to ensure we give our patients what they need.
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Posted June 21, 2017
Did you know that the scale for responses in the Transitions of Care is different from other HCAHPS domains? Learn the right questions to ask to develop a comprehensive care plan that captures the preferences, understanding and responsibilities of the patient and caregiver after discharge.
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Posted June 08, 2017
What's Right in Health Care® is Studer Group's annual conference on leading practices. The spotlight is on high-performing healthcare organizations that are making major clinical and operational improvements, and sustaining these results over time. Get a glimpse of what happened at the 2016 event and get ready for the next event to be held in August 2017.
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Posted April 24, 2017
Learn how care transition calls can help hospitals coordinate patient care and manage the additional accountability that the bundled payment model demands.
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Posted April 19, 2017
AIDET®, Studer Group's framework for effective communication, can be utilized to improve patient engagement. By communicating empathy and competence to our patients, we can decrease their anxiety and increase their commitment, further enrolling them in their care.
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Posted February 08, 2017
When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.
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