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Articles & Whitepapers

Articles & Whitepapers

Improving patient experience has emerged as an important healthcare policy priority across Canada. Tools and systems for monitoring patient experience metrics are becoming increasingly refined and standardized, and the trend toward greater accountability for improvements that are sustainable and affordable is well underway. Read about the link between patient experience to quality, safety and financial performance in this Canadian College of Health Leaders Healthcare Management Forum article.

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Engagement is key to healing physician burnout

Released on October 16, 2015

Quint Studer shares why engagement is key to healing physician burnout in this Modern Healthcare article.

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Emergency Department experts are big proponents of rounding, but note the practice must be done effectively and consistently to get results.

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Studer Group congratulates the top 100 healthcare companies and organizations recognized by Modern Healthcare as a 2015 Best Places to Work.

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As a performance expert and the mind behind Evidence-Based Leadership, Quint Studer has spent years advising hospital leadership on how to lead through change. Only in recent years did he fully realize how poorly physicians are faring — and it was then that he started thinking about what was to become his newest book, Healing Physician Burnout.

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On April 16, 2015, Centers for Medicare & Medicaid Services (CMS) introduced Hospital Compare Star Ratings to the Hospital Compare website. This initiative to add 5-star quality ratings to its site is intended to make it easier for consumers (patients) to use and understand the information currently included on the Compare website. 

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Five Observations from Quint Studer

Released on June 15, 2015

Becker’s Hospital Review sat down with 5 healthcare leaders, including Quint Studer, to gain insight on everything from the hardest hitting industry topics to the best management advice they ever received. Learn his answers to five questions.

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A positive relationship between the board and CEO is a prerequisite for hospital and health system success. Frequent, candid communication, alignment in goals, productive meetings and continuous learning strengthen this important partnership.

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CG CAHPS At-A-Glance

Released on June 8, 2015

At Studer Group, we believe exceptional patient experiences are dependent on an organization’s ability to deliver high-quality, patient-centered care. One of the ways a patient’s perception of quality care is represented is through Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey results. Therefore, it’s critical to meet (and exceed) the needs of patients and family members to not only improve CG CAHPS outcomes, but more importantly to consistently deliver safe and quality care.

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Drs. Kirk Jensen and Thom Mayer, Studer Group speakers and authors of “Hardwiring Flow” and “The Patient Flow Advantage” hosted a complimentary webinar for Becker’s Hospital Review.

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Doctors who listen carefully, sit down at the bedside and treat patients with respect will improve outcomes and the patient experience. Learn how to engage physicians and get to "always" in this H&HN Daily article by Karen Cook, R.N., Studer Group coach, speaker and co-author of The HCAHPS Handbook.

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Shannon Libbert, director of national partnerships at Studer Group, attended the Becker's Hospital Review 6th Annual Meeting in Chicago. There, she was asked about Studer Group's process for upholding standards of behavior that the company has in place.

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Quint recently sat down with Becker’s Hospital Review to answer questions and offer his management advice. 

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Studer Group Medical Director, Jay Kaplan, MD, FACEP, recently sat down with Pensacola Today to share his thoughts on the challenges facing emergency medicine today. 

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Under CG CAHPS, high-performing medical practices will be better reimbursed for Medicare and Medicaid patients than low-performing practices, which will be penalized. As early as 2015, these (or similar) survey scores will provide the foundation for changes that potentially impact up to 70 or 80 percent of reimbursements for those practices impacted by value-based purchasing.

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Studer Group Founder, Quint Studer, named one of the nine most interesting and intelligent entrepreneurs in healthcare by Becker's Hospital Review.

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The 3 Whys of Compelling Communication

Released on March 9, 2015

In this age of increased focus on the patient experience, leaders need to give employees enough data so they believe improvement practices work and enough of a personal narrative to compel them to act.

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This article shares best practices associated with implementing an effective hospital-wide flow committee to remove barriers for admitting patients quickly. It includes how to use a hospital-wide throughput dashboard to measure results, a sample agenda and more.

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Studer Group congratulates the 50 CEOs and administrators named "50 rural hospital CEOs to know" by Becker's Hospital Review.

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Bob Murphy, RN, ESQ., Studer Group Senior Leader and Speaker, hosted a complimentary webinar provided by Cornerstone OnDemand, on Thursday, February 12. Access the recorded webinar.

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